Operations Manager

Pedros; Randburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the food service industry seeks an Operations Manager to implement and oversee management frameworks, ensuring profitability and compliance across all stores. The ideal candidate will have a background in marketing or business development, with experience in franchise management and a proven ability to handle operational challenges. This role is critical for maintaining service standards and supporting franchise partners in maximizing performance.

Qualifications

• At least 2 years' experience as a Junior Operations Manager.
• Experience in Franchise/Corporate Stores.
• Advanced MS Office skills.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Manage operational issues at stores.
• Coach and develop the team.

Skills

Operations Management

People Management

Quality Control

SOP Compliance

Customer Service

Education

Marketing/Business Development/Business Administration

Tools

MS Office

GAAP/Micros

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team
  
  

Requirements

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/ Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)
  
  

Apply