Operations Manager

Who We Are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About The Role

We are seeking an Operations Manager to oversee a cluster of buildings within our client portfolio. The ideal candidate will possess strong leadership skills, excellent organisational abilities, and a proven track record in property management operations. This role requires effective communication with tenants, mechanical, maintenance, tenant installations, preparation and management of an annual budget, inspections, management of Service Providers and Contractors, day-to-day activities within the Centre, dealing with customers/shoppers to the Centre, and overall understanding of how all these aspects fit into each other in order for a Centre to be managed successfully.

What You Will Bring

• Minimum Grade 12 qualification
• Between 3 – 5 years of relevant experience in Facilities or Operations Management
• Electrical, mechanical, or construction background, as well as technical skills
• Experience in overseeing daily operations and coordinating team efforts.
• Proficiency in computer applications including MS Office (Excel, Word, PowerPoint), as well as business systems such as SAP and MDA.
• Awareness and implementation of quality standards.
• Basic contract management abilities.
• Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
• Working knowledge and understanding of lease conditions.
• Administration principles and reporting expertise.
• Understanding of cost budgeting and control.
• Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
• Excellent communication skills (verbal and written)
• Proficiency in basic numeracy skills

What You Will Be Doing

In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

• Check registers of cleaning & security on a daily basis – sign off and report in writing immediately if not complying
• Check and sign off OB Book on a daily basis
• Daily walk-around inspection in the morning and before leaving at night
• Daily inspection of all the service passages – suggest a formal format – to be done by Site supervisor and signed off by Operations Manager
• Generate purchase orders, once Approval Form has been approved
• Keep all signed off Approval Forms – very important for auditing purposes
• Sign off GRN once work has been completed
• Do regular inspections to tenants' storage areas to ensure that stacking levels are in order – inspection to form part of reporting in operations manager’s report for management pack
• Manage expenses as per the approved budget – no deviations unless approved
• Ensure that all contractors that work on site have signed in at the Security Control room
• Generator Test
• Sprinkler Pump Test
• Panic Button Test
• Fire Panel Test
• Comprehensive list of all contractors used + emergency numbers
• Work according to the emergency plan
• Manage and ensure that updates of CCTV footage are done if and when required
• Obtain 1st Aid training
• Manage budget expenses vs. actual expenses – determine and plan items per month as per the approved budget
• Manage proposed projects per annum as per the approved budget
• Ensure all contractors on site adhere to OSH ACT Regulations when working in the common areas
• Manage Tenant Installations in terms of OSH ACT Regulations even if tenant is conducting the Tenant installation
• Arrange for Gutter inspections
• Emergency Evacuation Simulation
• Take on and take back inspections if and when required
• Assist with tender information when required

If you are ready to take the next step in your career and make a significant impact in property management, we encourage you to apply for the Operations Manager position. Bring your expertise in facilities management, budgeting, and tenant relations to our dynamic team.