Operations Manager

We are seeking a highly skilled and dynamic Operations Manager to oversee the day-to-day operations of a thriving Centre.
This pivotal role involves planning, organising, and directing activities, ensuring that all facilities are well-maintained and optimally functioning.
You will be responsible for managing leasing contracts, third-party services, maintenance procedures, and security systems,
all while ensuring compliance with health and safety regulations. The ideal candidate will have extensive experience in facility management, strong leadership abilities, and a proven track record of efficient operations.
If you’re ready to make a significant impact and drive the success of a key location, we want to hear from you.

Minimum requirements:

1. Education/Certification: Matric.
2. Additional related maintenance and centre management training is preferred.
3. Five or more years of related experience, with at least two years of supervisory experience.
4. Excellent understanding of Centre or Property management procedures.
5. Knowledge of budgeting, service contracts, and leasing agreements.
6. Must be able to communicate and speak in Afrikaans.

Personality Traits:

1. Excellent leadership abilities.
2. Able to organise, coordinate, and direct team activities.
3. Strong problem-solving skills.
4. Good communication skills.
5. Able to use all related maintenance equipment and computer applications.

Duties and responsibilities:

1. Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
   • Assists Senior Management in developing short- and long-term goals and plans. Assists with long-term budget projections.
   • Executes established operational goals and ensures that corporate-wide plans are complemented and supported.
   • Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
2. Assumes responsibility for the effective operations management of the Centre and facilities.
   • Coordinates and arranges third-party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on a daily basis.
   • Liaises with tenants regarding operational problems.
   • Responds to emergency call-outs.
   • Manages day-to-day operations and control of:
     • Tenant complaints
     • Security
     • Air Conditioning
     • Cleaning, Electrical, Plumbing, etc.
3. Authorises invoices for payments.
4. Issues tender documents.
5. Calculates operational costs for charge-out to the tenants to ensure recoveries where appropriate.
6. Manages space planning. Ensures that the Centre layout accommodates present and future operational and space requirements.
7. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
8. Coordinates maintenance activities. Ensures that facilities are clean, well-maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
9. Ensures that Centre operations are in compliance with established procedures, policies, regulations, and codes.

Assumes responsibility for the security of all Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.

• Identifies security threats and develops action plans for the prevention of incidents.
• Establishes and maintains security systems for the Centre and tenants.
• Monitors shops and businesses and responds to emergency calls.
• Establishes and maintains a security information network.
• Liaises with SAPS and local authorities.
• Plans the manning of the Centre and manages guards on duty.
• Determines the needs for security systems and equipment.
• Communicates with tenants regarding security systems.
• Develops and implements security devices.
• Creates security awareness amongst staff, tenants, and shoppers.
• Compiles budgets and controls expenditure.
• Establishes emergency plans.

Desired Skills:

1. operations manager
2. property management
3. centre management
4. facilities manager
5. real estate