Operations Manager

Dsv; Pretoria; On-site; ZAR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead logistics operations. In this pivotal role, you will ensure contract adherence and operational performance while managing a large team. The ideal candidate will possess strong leadership skills, a deep understanding of supply chain dynamics, and a commitment to continuous improvement. This role offers an exciting opportunity to shape operational strategies and drive efficiencies in a fast-paced environment. If you are results-oriented and thrive under pressure, this position is perfect for you.

Qualifications

• Minimum of 2 years experience in logistics environment.
• Knowledge of effective Root Cause Analysis Problem Solving.
• Experience in compliance management and service delivery.

Responsibilities

• Ensure contract adherence in client relations and operational performance.
• Manage a team of 50-100 employees in warehouse operations.
• Drive continuous improvement and client satisfaction.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Analysis Skills

Warehouse Management System

Operations Management

Leadership Experience

Supervising Experience

Retail Management

Education

Matric

Supply Chain & Logistics Diploma/Degree

Industrial Engineering

Tools

Warehouse Management Systems

CMMS

SAP

Job description

In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rd largest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging repackaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv

Job Posting Title : Operations Manager

• Time Type : Full Time

QUALIFICATIONS

• Matric.
• Supply Chain & Logistics Diploma / Degree or Industrial Engineering.

ADITIONAL COMPUTER SKILLS

• Warehouse Management Systems.
• Experience as a CMMS Key User will be an advantage.

JOB RELATED REQUIREMENTS

Operations

• Minimum of 2 years experience in logistics environment.
• Minimim of 2 yearsexperience in Inbound & Outbound logistics WarehouseProcesses Part supply through Sequencing.
• Abilities to investigate and closeout inventory stock variances caused through incorrect system transactions bill of material etc.

Problem Solving

• Knowledge of effective Root Cause Analysis Problem.
• Solving and implementation of Corrective and Preventative Measures.

Supervisory Management

• Minimum of 35 years experience insupervising or leading a team in a warehouse operations environment including performance management absence management identifyingdevelopment requirements ensuring accountability and DSV values are upheld.

Communication

• Must be able to communicate effectively (written andverbal) to manage and meet both internal and external customerexpectations.

Compliance

• 12 years experience in compliance management.
• 12 years experience in managing service delivery to client asper SLA understanding of KPIs as well as standards and compliancethereof.

Stress and Conflict Management

• Candidate must have effectivetechniques and / or skills to manage conflict cope with stress and workeffectively under constant pressure.
• Must be able to work extended hours and weekend.
• Must have reliable transport.
• Must be able to work independently.
• Must have a high attention to detail.
• Must be an organized individual who is results orientated.

JOB SPECIFICATION

This position aims to ensure contract adherence in terms of client relations operational performance commercial and financial performance people management and development and continual improvement initiatives. This role will be managing a team of between 50 100 employees. The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy goals and initiatives are cascaded down through the organization into the various areas of the operation. Support and actively participate in development services and solutions to complement DSVs offering to the Automotive industry.

DUTIES AND RESPONSIBILITIES

Ford Operations

• Accountability and leadership on all aspects of the Ford Silverton operations in Gauteng.
• Meeting of all customer SLAs.
• Assist in unlocking synergies within operations to improve competitiveness of solution
• Assist in driving synergies with other DSV business units where possible to improve operational performance
• Ensure implementation and daily adherence of full site compliance for Safety Quality and Delivery including thefollowing : DSV Policies Regulations Work Instructions Maintenance Schedule and Local Safety Authority requirements

Client Relationships

• Ensuring clients needs and expectations are consistently met within scope of the SLA Commercial / Financial : Claims investigation in order to understand claim details per incident to report internallyOperational Performance.
• Actively managing daily operational performance to consistently achieve performance metric targets.
• Delivering on client and internal continuous improvement requirements and driving a Lean culture Internal stakeholder communication management ensure agreed to meetings conference calls and forums are plannedand conducted internally as agreed to by all stakeholders this is an ongoing requirement.
• Customer dissatisfaction process analyse failures with regards to deliveries client complaints damages etc todetermine root cause and corrective actions.Electivese.g. Skills / Competencies / Other
• Knowledge of various continuous improvement methodologies (Lean SixSigma Theory of Constraints) CMMS Movis SKS SAPProject Management skills
• Assist in achieving and explaining monthly KPI dashboard results and reporting root cause analysis and correctiveaction implementation and tracking.
• Ensure operational readiness to support programs (this includes the full scope of this roles responsibility).

Other Duties

• Any other functions which the Branch Manager may require in terms of your area of scope of responsibility

Supervisory Duties

• Develop and motivate direct team.
• Ensure direct reports have a job description.
• Ensure training and development is in place to close skills gaps and to develop team.
• Ensure headcount and resources are in line with budget.
• Ensure operational and individual behavioiur is aligned to DSV Policies & Procedures.
• Ensure relevant information is cascaded to subordinates.
• Ensure direct reports are accountable for their outputs.

People Management

• Firm and consistent approach to ongoing performance measurement and management of team.
• Firm and consistent management of team in line with DSV Values Policies and Procedures NBCRFLI Main Agreement

BCEA and LRA.

• Ensure effective resourcing in all departments to deliver the expected services.
• Resolution of all IR issues in conjunction with HRM & IR Specialist timeously.Coaching and mentoring of team to achieve client objectives.

Disclaimer : Due to the high volume of applications received only shortlisted candidates will be contacted. Should an external candidate not hear from us within four 4 weeks following their application they should consider their application unsuccessful. Strictly fair and nondiscriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSVs Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

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