Operations Manager

Imforce Recruitment; Pietermaritzburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading fast food chain is seeking an experienced Restaurant Operations Manager to oversee daily operations and drive business growth. The ideal candidate will have 5-10 years of experience in restaurant management, strong leadership skills, and a proven track record of improving customer satisfaction. This role offers a competitive salary, benefits, and opportunities for career development in a collaborative work environment.

Benefits

Competitive salary and benefits package

Career development and growth opportunities

Collaborative and dynamic work environment

Qualifications

• 5-10 years of experience in restaurant or retail operations management.
• Proven track record of driving business growth and improving customer satisfaction.
• Strong leadership and team management skills.

Responsibilities

• Manage and optimize restaurant operations to achieve sales targets.
• Lead and develop a team of restaurant staff, including training and coaching.
• Analyze sales data and customer feedback to identify improvement opportunities.

Skills

Leadership

Communication

Problem Solving

Data Analysis

Education

Relevant qualifications in business management, hospitality, or related field

Job description

Manage and optimize restaurant operations to achieve sales targets, customer satisfaction, and quality standards

Lead and develop a team of restaurant staff, including training, coaching, and performance management

Analyze sales data and customer feedback to identify opportunities for improvement and implement strategies to drive business growth

Ensure compliance with company policies, procedures, and standards, as well as health and safety regulations

Manage inventory, labor, and operational costs to achieve budget targets

Develop and implement effective inventory management systems to minimize waste and optimize stock levels

Collaborate with other departments, such as marketing and supply chain, to drive business results

Conduct regular restaurant visits to monitor operations, provide feedback, and identify areas for improvement

Resolve customer complaints and issues in a timely and professional manner

Identify opportunities for process improvements and implement changes to increase efficiency and productivity

Requirements :

5-10 years of experience in restaurant or retail operations management

Proven track record of driving business growth and improving customer satisfaction

Strong leadership and team management skills

Excellent communication and interpersonal skills

Ability to analyze data and make informed decisions

Strong problem-solving and conflict resolution skills

Ability to work in a fast-paced environment and prioritize multiple tasks

Knowledge of health and safety regulations and labor laws

Relevant qualifications in business management, hospitality, or a related field would be an advantage

Duties :

Daily restaurant operations management

Staff management and development

Sales and customer satisfaction analysis

Inventory management and cost control

Compliance with company policies and procedures

Collaboration with other departments

Customer complaint resolution

Process improvement and implementation

What We Offer :

Competitive salary and benefits package

Opportunity to work with a leading fast food chain

Career development and growth opportunities

Collaborative and dynamic work environment

If you are a motivated and results-driven operations professional looking for a new challenge, we would love to hear from you!

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