Operations Manager

Telebest; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player seeks an Operations Manager to oversee service delivery in the Western Cape. This role requires a proactive leader with over 5 years of middle management experience, adept at managing large client portfolios and ensuring high service standards. The successful candidate will be responsible for managing staff, maintaining compliance with health and safety regulations, and ensuring financial accountability. If you are flexible, adaptable, and ready to take on a challenging role in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in a middle management role.
• Must have a valid driver's license and own vehicle.

Responsibilities

• Manage relief staff to prevent service delivery disruptions.
• Ensure high service standards through regular site visits.
• Compile accurate budgets and forecasts in line with deadlines.

Skills

Management Skills

Client Portfolio Management

Flexibility

Communication Skills

Education

Matric

Relevant Tertiary Qualification

Tools

Budgeting Software

Job description

Our client has an EE opportunity available for an Operations Manager based in the Western Cape.

Requirements:

1. Matric.
2. Must be fully vaccinated.
3. Relevant tertiary qualification and equivalent experience.
4. Valid driver’s license and own reliable vehicle.
5. 5+ years’ experience in a similar environment at middle management level.
6. Experience in managing a large client portfolio.
7. Be flexible and adaptable.

Responsibilities:

• Pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules or job cards are in place for each position and relevant to site.
• Ensure high service standards are maintained for all services in scope with regular site visits and inspections.
• Ensure that staff are correctly and smartly dressed displaying a name badge.
• Ensure that cleaning methodology is strictly adhered to in line with company policies, quality programmes, and legislation.
• Manage company assets by performing monthly spot checks on high-value items.
• Effectively communicate and filter company information to contract managers.
• Ensure that the content of personnel files is up to date as per company policy.
• Actively participate in succession planning on an ongoing basis by identifying and developing talent.
• Ensure that all OHS act requirements are adhered to for site-specific requirements in line with company policies, quality programmes, and legislation.
• Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent, and other expenses.
• Ensure that only accredited suppliers and approved products are used.
• Compile accurate budgets and forecasts in line with company deadlines.
• Ensure correct billing and analysis of monthly financial results.