Operations Manager

www.findapprenticeship.service.gov.uk - Jobboard; Oos-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A growing manufacturing company in Nelson seeks an Operations Manager to lead customer interactions and manage team dynamics. The role includes market research, product testing, and maintaining high customer service standards. Ideal candidates will be motivated self-starters with strong communication and negotiation skills, along with a salary starting at £30,000 plus bonus and generous holiday benefits.

Benefits

Annual bonus

25 days holiday plus bank holidays

Free on-site parking

Flexible working after probation

Qualifications

• Ambitious and self-motivated with good multitasking skills.
• Proven experience in customer communication, both written and oral.
• Understanding of technical drawings is an advantage.

Responsibilities

• Act as first point of contact with customers, ensuring excellent service.
• Conduct market research and initiate new product testing.
• Lead a small team and manage internal communications.

Skills

Time Management

Customer service experience

Effective communication

Negotiation skills

Team leadership

Self-starter

Tools

SAP

SAGE

ERP systems

Job description

Your new company
A well established and growing manufacturing business are now seeking a Operations Manager on a permanent full-time basis to join their company in Nelson. Reporting to the Commercial Director, you will be expected to research relevant sectors, competitors and new product developments and implement action plan, whilst supporting and managing the office team.
Working pattern is Monday to Friday 08:30am - 05:00pm with flexible working after probation.

Your new role

As Operations Manager you will act as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service; to build and maintain an active customer base to support the Commercial Director. By applying these skills, you will capitalise on commercial opportunities, which will include but not limited to:

• Market research into new areas, you will be responsible for testing and marketing new products through both customers' sites and social media.
• You will ensure that other team members remain focused and proactive, and deal with any queries that may arise.
• Liaise with the Managing Director, Commercial Director and Technical Director (the board).
• Provide customers with excellent service, delivering exactly what they require.
• Meet quarterly deadlines
• Building relationships with stakeholders, customers, client and logistics.
• Handling inquiries, providing quotations, and following up on orders.
• Team Leadership & Internal Coordination
• Ensuring smooth internal communication with production and warehousing.
• Reporting on KPIs, implementing one-to-ones and tracking team performance.
• Testing new products and planning strategic rollouts.
• Providing product training and support to customers and the sales team.
• Writing product-related blog posts and LinkedIn content.

What you'll need to succeed

To be successful in securing this position, you should obtain the following skills set:

• Be ambitious, motivated, self-starter with the ability to work on your own initiative and prioritise and manage your own workload.
• Proven experience and ability to communicate effectively, in writing, by e-mail and over the telephone with customers and suppliers.
• Good knowledge of the English language, both written and oral.
• The ability to quickly build fantastic rapport with customers and to exceed their expectations.
• Proven ability in relation to negotiation regarding orders, pricing and costs.
• Excellent Time Management
• Ability to learn about new products in a rapidly evolving market.
• Understanding of technical drawings would be an advantage.
• Understanding of SAP, SAGE and ERP systems would be desirable.
• Customer service and administration experience
• Experience of supporting a small team and providing training.

What you'll get in return

You will be joining a growing and well-established business, during an exciting time along with:

• Starting salary of £30,000 plus depending on experience
• Annual bonus - paid every December
• 25 days holiday plus bank holidays.
• Flexible working after probation
• 8:30am - 17:00pm one hour lunch break
• Free on-site parking
• Great team morale and social events throughout the year
• Involvement with local charities and fundraisers

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