Operations Manager

Servest Careers; Mpumalanga; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the cleaning industry is seeking an Operations Manager to oversee service delivery, manage staff, and ensure compliance with client service level agreements. The ideal candidate will have extensive management experience, particularly in the cleaning sector, and possess strong leadership and communication skills. This full-time role requires a commitment to achieving operational excellence and fostering client relationships.

Qualifications

• 35 years of experience as an Operations Manager or similar role.
• Experience in the cleaning industry is advantageous.

Responsibilities

• Develop and maintain systems for client service level agreements.
• Manage staff recruitment, training, and scheduling.
• Achieve monthly non-contractual revenue targets.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

Matric / Grade 12

Business Management

Tools

MS Word

Excel

Outlook

Job description

Job Responsibilities

1. Develop and maintain systems to ensure client service level agreements are adhered to at all times.
2. Establish and maintain relationships with client contact persons and account managers.
3. Establish and monitor cleaning plans for each building in accordance with service level agreements.
4. Conduct site visits to allocated sites, reporting on activities, results, and recommendations.
5. Manage the delivery of cleaning chemicals and consumables to sites.
6. Manage the availability and condition of site equipment.
7. Oversee the startup process of new contracts, including staff recruitment, induction, and work schedules.
8. Control and manage company assets, ensuring compliance with insurance requirements.
9. Manage area performance against targets and budgets, adhering to policies and standards.
10. Manage expenses and overheads to ensure profitable performance.
11. Achieve monthly non-contractual revenue targets, maintain existing customer relationships, and pursue upselling opportunities.
12. Manage staff reporting to this position, including recruitment, training, evaluation, motivation, delegation, and activity monitoring.
13. Handle industrial relations and staff scheduling, including monitoring time, attendance, leave, and overtime.
14. Implement and evaluate cleaner work schedules and performance.
15. Adhere to company policies, procedures, and core values.

Minimum Requirements

• Matric / Grade 12 or equivalent
• Business Management or related qualification
• 35 years of experience as an Operations Manager or similar role
• Experience in the cleaning industry is advantageous
• Computer skills (MS Word, Excel, Outlook)
• Good communication, interpersonal, and problem-solving skills
• Clear criminal record
• Valid driver’s license and own transport

Additional Skills and Attributes

• Experience in management, process improvement, and leadership
• Knowledge of Six Sigma, Lean, Kaizen, and Warehouse Management System
• Analysis skills and operational management expertise

Employment Details

• Type: Full-Time
• Department: Operations