Operations Manager

Evona; KwaZulu-Natal; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dynamic Client Relations Consultant to drive customer retention and portfolio growth. This full-time entry-level role involves building strong client relationships, achieving retention targets, and collaborating with operations to enhance service offerings. The ideal candidate will possess excellent negotiation and interpersonal skills, along with a proactive approach to problem-solving. Join a team that values integrity and reliability, and make a significant impact on customer satisfaction and business growth.

Qualifications

• Minimum 12-24 months of experience in business-to-business sales.
• Valid driver's license required.

Responsibilities

• Achieve retention targets and manage client relationships.
• Conduct account reviews and track risks and growth opportunities.

Skills

Selling skills

Negotiation skills

Interpersonal abilities

Customer service skills

Problem-solving abilities

Organizational skills

Communication skills

Education

Matric certificate

Tertiary qualification (advantageous)

Tools

MS Office

Internet tools

Job description

Client Relations Consultant - Pinetown

The purpose of a Customer Relations Consultant is to protect the Region and Company's revenue from risk of loss or reduction of portfolio.

Responsibilities include representing the Region and Company to existing customers to retain business, actively seeking portfolio growth opportunities, and achieving retention and growth targets aligned with annual KPIs.

Key Work Outputs & Accountabilities

• Achieve and improve retention targets, performing in line with KPIs.
• Build and maintain professional client relationships to encourage retention, utilizing regional support as needed.
• Collaborate with operations to ensure good retention and growth rates on allocated portfolios.
• Maintain accurate and updated surveys and site risk assessments, informing the Operations team of changes for safe practices.
• Manage price adjustments and MPI negotiations.
• Develop secondary decision-making contacts within client businesses and build relationship tiers involving customer stakeholders and RISA responsible parties.
• Keep comprehensive records of all customer activities to create a relevant database.
• Expand service offerings within client portfolios for growth.
• Conduct and record account reviews, track risks and growth opportunities.
• Attend branch and sales meetings as required, support risk and opportunity-related dispute resolution, and assist with customer relationship training.
• Minimize risk and focus on cross-divisional sales opportunities within allocated customers.
• Complete a specified percentage of account reviews annually and manage tickets according to KPIs and timelines.

Skills & Competencies

• Selling skills, persuasiveness, and interpersonal abilities.
• Excellent negotiation skills, resilience, and tenacity.
• Proactive initiative, integrity, and reliability.
• High energy, goal-oriented, confident, and assertive.
• Customer service and relationship-building skills.
• Problem-solving and lateral thinking abilities.
• Organizational and planning skills.
• Strong verbal and written communication skills.
• Knowledge of competitor activity and health & safety measures.
• Leadership capabilities to direct and supervise action plan completion.

Essential Skills & Qualifications

• Valid driver's license.
• Above-average communication skills (written, verbal, non-verbal).
• Numerical acumen and computer literacy (MS Office, Internet tools).

Qualifications & Experience

• Matric certificate; tertiary qualification is advantageous.
• Minimum 12-24 months of proven experience in a similar role, especially in business-to-business sales and customer care within the service industry.

Employment Details

• Full-time, entry-level position in the Client Relations function.