Operations Manager

Fidelity Services Group; Krugersdorp; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Fidelity Services Group is seeking Operations Managers for their Robertville Branch. The role involves overseeing security operations, ensuring compliance with client requirements, and maintaining strong client relationships. Ideal candidates will have a Grade 12 certificate and 2-5 years management experience, along with strong communication and planning skills. This position offers a dynamic work environment with opportunities for personal growth.

Qualifications

• PSIRA Grade A/B registered and accredited, up to date.
• Minimum 2 - 5 years’ Site Supervisory or Management experience.
• Must have a valid driver’s license and own reliable transport.

Responsibilities

• Ensuring operations are managed effectively and all security requirements are met.
• Maintaining good relations with clients and compiling reports.
• Training and managing Security Officers on-site.

Skills

Communication

Planning

Organizational Skills

Analytical Thinking

Critical Thinking

Education

Grade 12 (Matric) Certificate

Job description

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We have two vacant positions for Operations Managers at our Robertville Branch (Johannesburg).

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years’ Site Supervisory or Management experience.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the greater Johannesburg area or willing to relocate on own cost.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Discipline staff. Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Analytical, Critical Thinking & Planning skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.

Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market