Operations Manager

Liham Consulting Pty (Ltd); Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the ICT sector is looking for an Operations Manager to ensure high standards in service delivery, manage performance evaluations, and align operational goals with the annual budget. Ideal candidates will have a strong background in operational management, project management qualifications, and at least 8 years in the field.

Qualifications

• 8+ years' experience in operations management within the ICT sector.
• Knowledge of ICT infrastructure and cloud services.
• Strong understanding of Dell, HP, Huawei, VMware, and Veeam requirements.

Responsibilities

• Maintaining high standards of service delivery through quality assurance.
• Identifying and mitigating operational and project risks.
• Developing and managing the operations budget.

Skills

Operational management

Compliance standards

Vendor management

Risk mitigation

Performance evaluation

KPI achievement

Project management

ITIL

ICT infrastructure knowledge

Education

Bachelor's degree in business administration

Operational management qualification

Project management qualification

Job description

Job Description

Maintaining high standards of service delivery through robust quality assurance processes.

Conducting regular performance evaluations aligned with the organization's policies.

Identifying and mitigating operational and project risks to safeguard organizational integrity.

Collaborating with the Managing Director to set and achieve key performance indicators (KPIs).

Managing and allocating resources effectively to meet project and client requirements.

Facilitating training on internal processes, compliance standards, and organizational strategies.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Developing and managing the annual operations budget, ensuring alignment with organizational goals.

Qualifications & Skills

Bachelor's degree in business administration, operational management, or a related field.

ITIL qualification.

Project management qualification.

8+ years' experience in operations management within the ICT sector.

Knowledge of ICT infrastructure, storage solutions, client solutions, and cloud services.

Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.

Knowledge of government tender processes and compliance standards.

Suitable candidates will be contacted.

If you do not receive a response within 14 days, please consider your application unsuccessful.