Operations Manager

Fnb Namibia; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Fnb Namibia is seeking an Operations Manager to oversee all operational aspects and achieve business objectives. The ideal candidate, with a BCom degree and 3-5 years experience in operations management within financial services, will drive growth, manage budgets, and ensure compliance. This role offers opportunities for innovation and networking in a progressive work environment.

Benefits

Networking and collaboration opportunities

A progressive and agile working environment

Opportunities for ownership of initiatives

Qualifications

• Experience in financial services is preferred.
• 3-5 years in a similar operations role.

Responsibilities

• Establish and manage budget goals to increase cost efficiency.
• Drive growth and profitability through effective cost management.
• Ensure compliance with governance and audit requirements.

Skills

Operations Management

Cost Management

Service Culture Development

Education

BCom Degree or equivalent

Job description

Time left to apply : End Date : June 10, (5 days left to apply)

Job Requisition ID : R

Job Description

To effectively manage and oversee all operational aspects in the achievement of the business objectives.

Introduction

Hello Future Operations Manager,

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

• Establish, align, and manage target and budget goals while ensuring effective control of costs to increase cost efficiency.
• Drive significant growth and profitability in the context of cost management.
• Develop a service culture that builds rewarding relationships, proposes innovations, and allows others to provide exceptional client service.
• Implement systems, processes, and metrics for measuring service levels and satisfaction to enable Business Unit service delivery.
• Cultivate and manage objective working relationships with stakeholders, including end-users, SMEs, project managers, and senior staff.
• Translate strategies into actionable goals and execute relevant projects / initiatives with performance measures and control systems.
• Ensure compliance with governance, legislative, and audit requirements through development, monitoring, and maintenance of compliance systems.
• Identify, report, and mitigate operational risks at product, process, and channel levels.
• Drive operational efficiencies and improve customer experiences by refining processes and procedures.
• Manage SLA agreements aligned with business objectives.
• Provide accurate business intelligence and analyze trends for better decision-making.
• Plan and execute campaigns successfully, maintaining operational accountability.
• Support teamwork within the function through collaboration.
• Manage performance, skills development, employment equity, talent, and culture of teams and leaders.
• Pursue personal and managerial development for future leadership growth.

Candidate Profile

You will be an ideal candidate if you have :

• Experience in operations management.
• BCom Degree or equivalent.
• 3-5 years in a similar role.
• Experience in financial services.

What We Offer

• Networking and collaboration opportunities.
• A progressive and agile working environment.
• Opportunities for innovation and ownership of initiatives.

Our Ideal Candidate

• Adaptable and curious.
• Proven successful track record.
• Thrives in a collaborative environment.

If you're interested in taking the next step, apply now.

We look forward to engaging with you!

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities.

Candidates can disclose disability information voluntarily; this information will be kept confidential unless legally required to disclose.

Application Deadline: Applications must be submitted before the deadline : 10/06.