Operations Manager

Timberland; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in retail seeks an Operations Manager to enhance operational efficiency across all locations. The role involves overseeing store performance, mentoring teams, and ensuring compliance with policies and regulations. Ideal candidates will have a Bachelor’s degree, over 6 years of management experience, and strong financial acumen.

Qualifications

• Minimum 6+ years experience in retail operations management.
• Experience in leading multiple store management teams.
• Proficient in operational and financial management.

Responsibilities

• Lead and manage operations of all retail stores.
• Monitor performance and provide strategic recommendations.
• Oversee inventory management and compliance with policies.

Skills

Leadership

Operational Efficiency

Financial Management

Retail Analytics

Risk Management

Education

Bachelor’s degree in Retail Management or related field

Tools

Microsoft Office Suite

Job description

Job Location : Gauteng, Johannesburg Deadline : June 27, 2025 Quick Recommended Links

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NATURE AND SCOPE OF DUTIES

Operational Efficiency & Strategy

• Lead and manage the operations of all retail stores, ensuring seamless performance across all locations.
• Collaborate with senior leadership to develop and implement company-wide operational strategies aimed at optimizing sales, improving efficiency, and enhancing the customer experience across all stores.
• Monitor and evaluate operational performance, providing strategic recommendations to improve efficiency, customer service, and profitability.
• Ensure stores are consistently operating at optimal levels, meeting business needs and maintaining brand standards.

Retail Performance Reporting

• Oversee comprehensive reporting across all stores, tracking sales trends, foot traffic, inventory levels, and other key performance indicators.
• Provide regular insights and detailed reports to top management on store performance, highlighting opportunities for growth, improvements, and challenges.
• Use data-driven insights to formulate strategies that drive performance across all locations, ensuring that stores achieve sales targets and operational goals.

Inventory Management & Stock Control

• Oversee inventory management for all stores, ensuring stock levels are optimized and loss is minimized.
• Monitor stock levels and trends, working with store managers to maintain appropriate inventory while avoiding overstocking or stockouts.
• Implement and enforce inventory control measures to minimize shrinkage and ensure accurate stock reporting across all locations.
• Conduct rolls out of all necessary stock count processes required by the business.

Operational & Team Leadership :

• Lead, mentor, and develop a network of store managers and teams, ensuring consistent achievement of performance metrics, including sales targets, customer satisfaction, and operational efficiency.
• Create and maintain a positive, inclusive, and performance-driven culture across all retail locations, aligning all teams with the company’s goals and values.

Policies, Compliance, and Risk Management

• Enforce and ensure compliance with company policies, retail standards, and industry regulations across all stores.
• Conduct regular audits and reviews to ensure adherence to operational guidelines, health and safety regulations, and company procedures.
• Identify, mitigate, and manage risks related to inventory loss, safety, employee welfare, and operational inefficiencies.
• Investigate incidents or accidents and ensure proper documentation and corrective actions are taken.
• Oversee payroll and budgeting processes, ensuring accuracy, compliance, and alignment with financial goals.
• Monitor labour costs across all stores, ensuring adequate staffing while controlling expenses.
• Approve payroll submissions and ensure they meet both legal and company standards.
• Track employee attendance, time-off requests, and manage scheduling to optimize productivity and customer service levels.

Requirements

QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree in Retail Management, or related field (preferred).
• Minimum of 6+ years of experience in retail operations management role overseeing multiple stores.
• Experience in leading and mentoring store management teams in a multi-location environment.
• Strong financial management skills, including budgeting, payroll oversight, and cost control.
• Expertise in retail analytics, performance reporting, and using data to drive business decisions.
• In-depth knowledge of retail policies, risk management, and compliance with labour laws.
• Proficiency in retail management systems and Microsoft Office Suite.
• Ability to travel to various locations as required.
• Flexibility to work weekends, and holidays when necessary.
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