Operations Manager

Kendrick Recruitment; Johannesburg; On-site; ZAR 400,000 - 700,000; Full time

Job summary

A premier luxury lodge and hotel group is seeking an experienced Operations Manager in Johannesburg. The role involves overseeing multiple small luxury lodges, managing budgets, implementing profitability strategies, and fostering a positive work culture. Ideal candidates will have strong leadership skills and a background in luxury hospitality. Extensive travel is required between properties.

Benefits

Provident Fund (5% company contribution)

Medical Aid (as part of Cost to Company package)

Qualifications

• Minimum 5 years experience in a General Management role in luxury lodge.
• Exceptional communication, organizational, and customer service skills.
• Valid RSA ID, Driver’s License, and own reliable vehicle required.

Responsibilities

• Oversee all aspects of lodge operations with the Lodge Resident Manager.
• Manage budgets and track financial performance.
• Promote sustainable practices including energy efficiency.

Skills

Leadership Experience

Operations Management

Process Improvement

Management Experience

Analysis Skills

Warehousing Management System

Supervising Experience

Retail Management

Lean

Six Sigma

Education

Matric

Hospitality Degree or Diploma

Tertiary qualification in Sales & Marketing

Tools

Microsoft Office

OPERA

NEBULA

APEX

Job description

Operations Manager Luxury Lodge & Hotel Group Bryanston Johannesburg

Salary : Negotiable Dependent on Experience

Kendrick Recruitment is now seeking a seasoned Operations Manager to join a luxury lodge and hotel group based in Bryanston Johannesburg . This role requires a dedicated individual with strong leadership skills and extensive operational experience within highend hospitality settings. The successful candidate will oversee a portfolio of small luxury lodges located in Limpopo and Mpumalanga and should be comfortable with extensive travel between these properties.

Key Responsibilities :

Operational Management

Oversee all aspects of lodge operations in collaboration with the Lodge Resident Manager.

Manage budgets track financial performance and implement profitability strategies.

Compile and present regular performance reports including occupancy revenue and expenditure.

Address and resolve operational challenges effectively and professionally.

Lead and manage annual union negotiations.

Promote and implement sustainable practices including energy efficiency and waste reduction.

Strategic Planning

Align operational strategies with companywide goals.

Collaborate with executive leadership to develop longterm objectives.

Support broader group initiatives as set out by the General Manager of Operations.

Resource Management

Allocate resources efficiently including staff finances and equipment.

Streamline resource use to enhance productivity and reduce costs.

Process Optimization

Continually assess and improve operational systems and workflows.

Integrate industry best practices and new technologies.

Supply Chain Management

Manage vendor relationships and maintain a smooth flow of goods and services.

Identify and mitigate supply chain risks.

Build lead and motivate highperforming teams.

Foster a positive work culture that promotes collaboration and development.

Train and mentor staff to deliver exceptional guest experiences.

Quality Control

Ensure all properties meet the group s high standards of quality and service.

Drive and manage the implementation of quality and product initiatives.

Identify potential risks and formulate mitigation strategies.

Develop contingency plans for business continuity.

Research and implement technological tools to streamline operations.

Remain current with industry trends and advancements.

Facilitate effective communication across all departments.

Collaborate with crossfunctional teams to ensure goal alignment.

Minimum Experience & Requirements :

Matric (essential); tertiary qualification in Sales & Marketing advantageous.

Minimum 5 years experience in a General Management role in a luxury lodge environment.

Hospitality Degree or Diploma preferred.

Exceptional communication organizational and customer service skills.

Strong leadership problemsolving and financial management capabilities.

High resilience and ability to multitask under pressure.

Valid RSA ID Driver s License and own reliable vehicle.

Willingness and ability to travel extensively.

Solid understanding of game reserve operations and luxury safari standards.

Professional appearance and demeanor.

Excellent written and verbal communication skills.

Proficient in Microsoft Office (Word Excel PowerPoint).

Knowledge of OPERA PMS NEBULA and APEX systems advantageous.

Package Includes :

Negotiable salary (dependent on experience)

Provident Fund 5 company contribution)

Medical Aid (as part of Cost to Company package)

If you meet the above criteria and are ready to take the next step in your luxury hospitality career send your CV to apply .

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

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Manager • Johannesburg, Gauteng, South Africa