Operations Manager

Talent Shore; Johannesburg; Remote; ZAR 450,000 - 600,000; Full time

Job summary

A leading organization in the healthcare sector is seeking an Operations Manager to oversee compliance, operational efficiency, and process optimization. The role, which is fully remote, aims to enhance internal workflows, aid in supplier management, and implement innovative solutions leveraging digital tools and AI. Candidates should possess a strong background in operations and compliance, with exceptional problem-solving and organizational skills, and be proactive in driving efficiency improvements.

Benefits

Fully remote role with flexible UK hours.

Inclusive, learning-focused culture.

Support for digital tools and AI integration.

Home office setup support.

Qualifications

• Experience in operations, compliance, or project coordination, preferably in healthcare, research, or insights.
• Strong knowledge of GDPR, PV, and SLAs.
• Excellent organizational, communication, and problem-solving skills.

Responsibilities

• Ensure adherence to client MSAs and internal policies.
• Lead operational projects to enhance efficiency and quality.
• Provide operational support and problem-solving assistance.

Skills

Compliance

Project Coordination

Audit Implementation

Problem Solving

Organizational Skills

Communication

Adaptability

Interest in Automation

Job description

Join to apply for the Operations Manager role at Talent Shore

Title : Operations ManagerLocation : Remote in SAUK Working Hours : 9am-5pm, with flexibility

About our Client : Our client is a mission-driven, forward-thinking organisation operating in the healthcare and insights space.

They focus on operational excellence, compliance, and innovation, empowering teams with streamlined processes, digital tools, and an AI-first approach.

The company values curiosity, adaptability, and proactivity, fostering an environment for problem-solving, initiative, and continuous improvement.

Job Description : The Operations Manager ensures operational efficiency and compliance across the business.

Working closely with the Global Head of Operations, you will support internal workflows, maintain adherence to client agreements and industry standards, and lead internal improvement projects.

The role involves compliance, supplier management, IT systems, and process optimisation.

Key Responsibilities :

Compliance & Data Protection :

Ensure adherence to client MSAs, internal policies, GDPR, and PV standards.

Act as a compliance subject matter expert and brief teams on requirements.

Conduct internal audits and support DPIAs.

Manage supplier onboarding, reviews, and performance.

Document compliance processes and simplify them for teams.

Internal Projects & Process Improvement :

Lead operational projects to enhance efficiency and quality.

Vet, onboard, and manage suppliers with due diligence.

Develop and implement workflow tools, including automation and AI integrations.

Identify process gaps and collaborate on improvements.

Team Support & Operational Administration :

Provide operational support and problem-solving assistance.

Oversee timesheet completion and accuracy.

Manage onboarding resources and training documentation.

Support mandatory training completion.

IT & Systems Support :

Maintain asset registers and oversee device distribution and replacement.

Liaise with external IT providers for issue resolution.

Support user access and system security.

Requirements :

Experience in operations, compliance, or project coordination, preferably in healthcare, research, or insights.

Strong knowledge of GDPR, PV, and SLAs.

Proven ability to conduct audits and implement improvements.

Comfort with new technologies and digital tools.

Vendor, supplier, and IT support management skills.

Excellent organizational, communication, and problem-solving skills.

Ability to work independently and adapt to change.

Proactive with an interest in automation and efficiency (AI-curious).

Benefits :

Fully remote role with flexible UK hours.

Inclusive, learning-focused culture.

Support for digital tools and AI integration.

Home office setup support and team activities.