Operations Manager

Liham Consulting Pty (Ltd); Johannesburg; On-site; ZAR 60,000 - 100,000; Full time

Job summary

A consulting firm in operations management seeks an experienced professional to ensure high service delivery standards and manage operational risks. Candidates should have a bachelor's degree in business administration or related fields, along with 8+ years of experience in the ICT sector. The role requires strong vendor relationship management and knowledge of compliance standards. A competitive salary and development opportunities are offered.

Qualifications

• 8+ years' experience in operations management within the ICT sector.
• Knowledge of ICT infrastructure and cloud services.
• Familiarity with government tender processes and compliance standards.

Responsibilities

• Ensure high standards of service delivery through quality assurance.
• Conduct performance evaluations as per organizational policies.
• Identify operational risks and collaborate to achieve KPIs.
• Facilitate training on compliance standards and internal processes.
• Develop and manage the operations budget aligned with goals.

Skills

Operations management

Performance evaluation

Risk management

Resource allocation

Vendor relationship management

Budget management

Education

Bachelor's degree in business administration

ITIL Qualification

Project Management Qualification

Tools

Dell

HP

Huawei

VMware

Veeam

Job description

Job Description

Maintaining high standards of service delivery through robust quality assurance processes.

Conducting regular performance evaluations aligned with the organization’s policies.

Identify and mitigate operational and project risks to safeguard organisational integrity.

Collaborating with the Managing Director to set and achieve key performance indicators (KPIs).

Managing and allocating resources effectively to meet project and client requirements.

Facilitating training on internal processes, compliance standards, and organisationt’s strategies.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Developing and managing the annual operations budget, ensuring alignment with organisational goals.

Qualifications & Skills

Bachelor’s degree in business administration, Operational Management, or a related field

ITIL Qualification

Project Management Qualification

8+ years’ experience in operations management within the ICT sector.

Knowledge of ICT infrastructure, storage solutions, Client solution and cloud services.

Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.

Knowledge of government tender processes and compliance standards

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful