Operations Manager

We are seeking an operations manager responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel, ensuring that all online data is loaded and maintained on a day-to-day basis as well as compliance with the prescribed ISO procedures.

DUTIES

Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.

• Assists Senior Management in developing short and long-term goals and plans. Assists with long-term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

Assumes responsibility for the effective operations management of the Centre and facilities.

• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on a daily basis.
• Liaises with tenants regarding operational problems.
• Responds to emergency call outs.
• Day-to-day running and control of:
• Security
• Air Conditioning
• Cleaning
• Electrical
• Plumbing, etc.
• Authorises invoices for payments.
• Calculates operational costs for charge out to the tenants and ensures recoveries where appropriate.
• Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre operations are in compliance with established procedures, policies, regulations, and codes.

Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.

• Identifies security threats and develops action plans for the prevention of incidents.
• Establishes and maintains security systems for the Centre and tenants.
• Monitors shops and businesses and reacts on emergency calls.
• Establishes and maintains a security information network.
• Liaises with SAPS and local authorities.
• Plans the manning of the Centre and manages guards on duty.
• Determines the needs for security systems and equipment.
• Communicates with tenants regarding security systems.
• Develops and implements security devices.
• Creates security awareness amongst staff, tenants, and shoppers.
• Compiles budgets and controls expenditure.

Assumes responsibility for ensuring the efficient and cost-effective administration of Centre operations.

• Develops and implements safety directives.
• Completes financial forecasting duties and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
• Ensures that facilities operations are cost-effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.

Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Provides measurable feedback to assigned personnel and suggestions for improved performance.
• Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on operational expenses, foot traffic, security incidents, etc.

Requirements

• Matric.
• Additional related maintenance and Centre management training preferred.
• Excellent understanding of Centre or Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.
• Five or more years of related experience with at least two or more years of supervisory experience.

Required Experience:

Manager

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management