Operations Manager

Bluespec Holdings; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service company in the insurance industry is seeking a Branch Manager responsible for ensuring production targets, maintaining quality standards, and managing costs effectively in Gauteng. The successful candidate will recruit and mentor staff, ensuring compliance with insurance protocols and Health and Safety regulations. This position involves high levels of interaction with insurers and brokers to enhance service deliverables.

Responsibilities

• Ensure monthly production targets are met.
• Contain workshop losses between departments.
• Ensure salary costs are within budget with minimum use of overtime.
• Ensure COS% on each job is optimal.
• Confirm 100% accuracy on all final costings including additionals charged.
• Ensure achievement of daily conversion targets.
• Ensure that quotes prepared are profitable, accurate, and fully completed.
• Ensure assessments are done correctly and costs minimized.
• Identify new insurance companies and broker networks.
• Ensure workloads for all branches are met.
• Ensure the quality of work done is according to manufacturer’s standards.
• Ensure Health and Safety measures are adhered to.
• Ensure company equipment and machinery is maintained and serviced.
• Ensure that all files contain necessary documentation for compliance.
• Ensure Group and Insurance SLA’s are adhered to in final costings.
• Ensure accuracy on vehicle details.
• Ensure proficiency in industry and Company quoting.
• Remain up to date on changes in insurance requirements.
• Follow up and respond to escalations within 24 hours.
• Facilitate communication and resolution of repair issues.
• Initiate contact with insurers and brokers.
• Ensure Group benchmark CSI targets are met.
• Recruit competent, high-performance staff.
• Contribute to developing an enabling culture.
• Drive performance management throughout the year.
• Provide training and development.
• Conduct annual performance appraisals.

Job description

Overview

Ensure the smooth running of the (designated area) Branch, maintain existing relationships with Service Providers and customers, and elicit new, cost effective Service Providers who meet Group Standards

Responsibilities

• Ensure monthly production targets are met
• Contain workshop losses between departments
• Ensure salary costs are within budget with minimum use of overtime
• Ensure COS% on each job is optimal
• Confirm 100% accuracy on all final costings including additionals charged for
• Ensure achievement of daily conversion targets
• Ensure achievement of COS% on tow ins per quote and weighted average monthly
• Ensure that quotes prepared are profitable, accurate and fully completed optimising labour and minimising additionals
• Ensure assessments are done correctly and minimising costs
• Identify new insurance companies and broker networks in order to position and enhance services, benefits and value adding initiatives to all parties
• Ensure workloads for all branches are met
• Ensure that the Group and respective MBR’s receive an adequate share of the insurer / brokers authorised repair work
• Ensure the quality of work done is according to manufacturer’s standards
• Ensure Health and Safety measures are adhered to at all times
• Ensure company equipment and machinery is maintained and serviced
• Ensure that all files contain the necessary documentation to be compliant with Insurers and Manufacturers audits
• Ensure Group and Insurance SLA’s are adhered to in final costings
• Ensure quotations are compliant with relevant insurers SLA’s
• Ensure accuracy on vehicle details (parts, model, price etc.)
• Ensure special instructions form client / insurer is adhered to
• Ensure proficiency in all industry and Company quoting
• Audatex, TMS etc)
• Remain up to date on changes in insurance requirements and protocols
• Be familiar with current insurance industry legislation, and keep abreast of new developments
• Follow up and respond to escalations within 24 hours
• Facilitate the communication and priority resolution of repair issues between parties
• Initiate continuous and regular contact with insurers and brokers and manufacturers to evaluate their expectations and ability to meet client service deliverables
• Ensure that Group benchmark CSI targets are met
• With assistance from HR, recruit competent, high performance staff
• Contribute to developing an enabling culture, and high staff retention through mentoring
• Drive performance management throughout the year
• Provide training and development to ensure successionConduct annual performance appraisals