Operations Manager

AFRICAWORK; Gauteng; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading security services provider in Mozambique is looking for an Operations Manager to oversee daily operations and implement strategic initiatives. Responsibilities include project management, team leadership, and customer engagement. The ideal candidate has at least 10 years of experience in the security sector and strong analytical and communication skills, with a preference for candidates fluent in Portuguese.

Qualifications

• Minimum of 10 years in the security sector, including at least 3 years in an Operations Manager role.
• Proficient in English; fluency in Portuguese is highly preferred.
• Must be South African and willing to relocate to Mozambique.

Responsibilities

• Design and implement effective business strategies and procedures.
• Convert inquiries into orders and enhance customer satisfaction.
• Oversee current and future projects, ensuring successful execution.
• Supervise staff across various departments, managing daily operations.

Skills

Experience in high-risk security environments

Analytical skills

Communication skills

Problem-solving skills

Team orientation

Tools

MS Office applications

Job description

Expatriation contratct - Mozambique

We are recruiting for our client, a leading provider of bespoke security services in Mozambique. We are seeking an Operations Manager to oversee the day-to-day operations of the organization under the direction of the Regional Managing Director - Africa.

This role focuses on ensuring the success and growth of the business in Africa, monitoring security conditions, and making appropriate recommendations. The Operations Manager will be responsible for a wide range of functions, including strategic planning, customer support, project execution, and team supervision.

Missions:

• Strategic Implementation: Design and implement effective business strategies and procedures.
• Goal Setting: Establish comprehensive performance and growth objectives.
• Customer Engagement: Convert inquiries into orders and enhance customer satisfaction through improved support processes.
• Project Management: Oversee current and future projects, ensuring successful execution.
• Team Leadership: Supervise staff across various departments, managing daily operations and delegation.
• Budget Management: Manage operational budgets to drive profitability and sustainability.
• Company Culture: Ensure policies are in place that align with the company’s culture and vision.
• Operational Oversight: Monitor daily operations and staff performance across all departments.
• Performance Evaluation: Analyze and interpret performance data and metrics to assess effectiveness.
• Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.
• Fundraising Support: Assist the RMD with fundraising initiatives as required.
• Expansion Participation: Participate in activities related to expansion, including investments, acquisitions, and partnerships.
• Vendor Management: Manage relationships with partners and vendors.
• Travel: Be prepared to travel locally and regionally within Africa.

Authority

• Engage with partners and vendors.
• Execute ongoing projects.
• Manage daily operations effectively.
• Adjust operational plans as needed.
• Communicate with customers regarding their needs and inquiries.

Qualifications

• Experience: Minimum of 10 years in the security sector, including at least 3 years in an Operations Manager role.
• Security Expertise: Strong background in high-risk and control risk security environments.
• Legal Knowledge: Understanding of industry legal requirements, guidelines, and best practices.
• Communication: Ability to interact effectively at all organizational levels.
• Business Acumen: Knowledge of various business functions, including supply chain, finance, customer service, and human resources.
• Analytical Skills: Skilled in data analysis and operational performance metrics.
• Technical Proficiency: Familiarity with MS Office applications.
• Problem Solving: Excellent critical thinking and problem-solving skills.
• Team Orientation: Collaborative team player with strong time management abilities.
• Interpersonal Skills: Excellent interpersonal and communication skills.
• Languages: Proficient in English; fluency in Portuguese is highly preferred.
• Mobility: Must be South African and willing to relocate to Mozambique.