Operations Manager

Ntice Sourcing Solutions; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A logistics and warehousing company in East London is seeking an experienced Operations Manager to oversee warehouse and logistics operations. The ideal candidate will possess strong skills in inventory management and team leadership, with a background in the FMCG sector. Key responsibilities include managing client onboarding onto the warehouse management system and ensuring compliance with operational regulations. This hands-on role requires excellent organizational and communication abilities, contributing to operational excellence.

Qualifications

• Minimum of 5 years' experience in a similar role within the FMCG industry.
• Proven experience managing a small fleet of trucks.
• Experience handling chemical storage and understanding the related risks.

Responsibilities

• Onboard all clients onto the Cargowise Warehouse Management System.
• Conduct monthly physical stock counts in accordance with SLA requirements.
• Lead and manage warehouse staff, assign duties, and provide training.

Skills

Warehouse operations management

Team leadership

Inventory management

Fleet management

Health and safety compliance

Education

Tertiary qualification in Supply Chain or Logistics Management

Grade 12 (Matric)

Tools

Cargowise Warehouse Management System

Job description

A dynamic opportunity has become available for an experienced Operations Manager in East London. The ideal candidate will oversee warehouse and logistics operations, with a strong emphasis on compliance, client satisfaction, team leadership, and inventory control. This role is best suited to a results-driven professional with solid experience in warehouse operations, particularly within the FMCG sector.

Minimum Requirements:

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  Grade 12 (Matric)

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  Tertiary qualification in Supply Chain or Logistics Management (Diploma or Degree)

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  Minimum of 5 years' experience in a similar role within the FMCG industry

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  Proven experience managing a small fleet of trucks

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  Experience handling chemical storage and understanding the related risks

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  Familiarity with the Cargowise Warehouse Management System

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  Strong skills in warehouse layout optimization and inventory management

Key Responsibilities:
Inventory Management:

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  Onboard all clients onto the Cargowise Warehouse Management System

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  Ensure automated and accurate stock-on-hand reports are regularly shared with clients

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  Oversee weekly cycle counts and ensure comprehensive product coverage

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  Conduct monthly physical stock counts in accordance with SLA requirements

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  Submit cycle count and stock take results to clients per SLA timelines

Operations:

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  Complete and document weekly CHEP pallet reconciliations

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  Monitor Material Handling Equipment (MHE) checklists daily and address issues promptly

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  Log and investigate all client claims timeously

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  Optimize warehouse layout and space for efficient operations

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  Implement and maintain quality checks throughout the warehouse processes

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  Ensure compliance with health, safety, and operational regulations

Client Interaction:

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  Respond swiftly and professionally to client complaints

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  Submit detailed monthly client complaint reports to General Manager

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  Attend SLA review meetings with clients when necessary

People Management:

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  Lead and manage warehouse staff, assign duties, and provide necessary training

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  Oversee and coordinate contract labour to ensure productivity and efficiency

Finance & Reporting:

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  Ensure accurate recording of all operational billing activities

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  Review and update the monthly billing schedule

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  Contribute to monthly management reports, including:

  
  
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    CHEP Reconciliation

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    EC Scorecard

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    Stock Loss Report

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    Operational Report

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    OTP Progress Report

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    Management Review Pack

  
  

This position requires a hands-on leader with exceptional organizational, communication, and analytical abilities-someone who is ready to drive operational excellence and contribute to measurable business improvements.