Operations Manager

Maersk; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Join a leading global company as an Operations Manager, where you'll optimize warehouse efficiency, manage logistics, and ensure customer satisfaction. With a focus on diversity and teamwork, you'll be part of a dynamic environment that values individual performance and collective achievement.

Qualifications

• Minimum 5-10 years of experience in logistics and supply chain management.
• Proven experience managing warehouse and distribution operations.
• Experience in contract logistics is a plus.

Responsibilities

• Ensure warehouse operations run smoothly and efficiently.
• Lead and manage warehouse staff, including hiring and training.
• Maintain high customer service standards and ensure timely order fulfillment.

Skills

Leadership

Problem Solving

Data Analysis

Communication

Education

Bachelor’s degree in logistics, supply chain management, business administration

Master’s degree or relevant certifications (e.g., APICS, CILT)

Tools

Warehouse Management System (WMS)

ERP systems

Job description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking an experienced Operations Manager to optimize warehouse efficiency, lead staff, ensure customer satisfaction, manage inventory, ensure safety compliance, drive process improvements, control budgets, and coordinate logistics.

What We Offer

Joining Maersk means becoming part of a global family that moves 20% of world trade daily. One of our core values is Our Employees. We value diversity in all its forms, including gender, age, nationality, race, sexual orientation, disability, and religious beliefs. We see diversity as a strength that helps build high-performing teams. When you join Maersk, you'll find that the world is your workplace, working in a culturally diverse, stimulating environment filled with new ideas and different perspectives. We believe in individual performance within highly professional teams, supported by our values of teamwork, acceptance, respect, dedication, and collective achievement.

Responsibilities

1. Operational Efficiency: Ensure warehouse operations run smoothly and efficiently by optimizing workflows and processes to meet company standards and client expectations.
2. Team Management: Lead and manage warehouse staff, including hiring, training, and performance evaluations, ensuring alignment with company goals.
3. Customer Service: Maintain high customer service standards, address inquiries and issues, and ensure timely and accurate order fulfillment.
4. Inventory Management: Oversee inventory levels, ensure accuracy, implement control systems to prevent discrepancies.
5. Safety and Compliance: Ensure all activities comply with safety regulations, conduct regular audits and training.
6. Process Improvement: Continuously assess and improve warehouse processes, adopting new technologies and best practices.
7. Budget Management: Monitor and control the warehouse budget to maximize profitability while maintaining high service levels.
8. Coordination and Communication: Act as a liaison between departments to support seamless logistics operations.

Requirements

• Minimum 5-10 years of experience in logistics and supply chain management.
• Proven experience managing warehouse and distribution operations.
• Experience in contract logistics is a plus.
• Bachelor’s degree in logistics, supply chain management, business administration, or related field.
• Master’s degree or relevant certifications (e.g., APICS, CILT) preferred.
• Proficiency in warehouse management systems (WMS) and ERP systems.
• Familiarity with logistics software and tools.

Skills and Competencies

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in data analysis and performance metrics.
• Effective communication and interpersonal skills.

Other Requirements

• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and multitasking skills.
• Commitment to continuous improvement and operational excellence.

Maersk is committed to diversity and inclusion and is an equal opportunity employer. We welcome applicants regardless of race, color, gender, age, religion, national origin, or other protected characteristics. We support accommodations during the application and hiring process. For assistance, contact us via email.

Key Skills: Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership, Supervising, Retail Management

Employment Type: Full Time

Experience: 5-10 years

Vacancy: 1