Operations Manager

INTELLISTAFF; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A hospitality firm in KwaZulu-Natal seeks a Lodge Manager to ensure guest satisfaction and oversee daily operations. The ideal candidate has over 3 years in a 5-star setting, strong leadership abilities, and excellent communication skills. This role is pivotal in guest relations and managing staff performance, with a focus on teamwork and guest delights.

Qualifications

• Minimum 3 years’ relevant experience in a 5-star operation.
• Some form of managerial training is required.
• Valid unendorsed SA driver’s license essential.

Responsibilities

• Meet and greet all guests.
• Host agents, media, and groups.
• Ensure guest delights happen daily.
• Oversee kitchen operations.
• Conduct training sessions.

Skills

Excellent communication skills

Lateral thinking ability

Initiative

Professional and courteous demeanor

Ability to cope under pressure

Strong leadership abilities

Good interpersonal skills

Passion for guest delight

Job description

Location : South Africa, KwaZulu-Natal

Description

Phinda Mountain Lodge is built on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability of communities and the environment. Every single team member makes a huge difference to the success of the lodge and its contribution to the world, regardless of role or function. For this reason, team members are chosen very carefully – they are the strength and the future of the company.

Key Outputs

• Meet and greet all guests
• Cover all daily and weekly requirements of the Lodge Manager when on leave
• Host agents, media, and groups
• Ensure guest delights happen daily
• Host evenings as required by business levels
• Weekly planning – training, guest requirements, and staffing levels
• Housekeeping – room checks
• Oversee kitchen operations
• Ensure minimum standards as per BOPs are adhered to in all departments
• Conduct weekly visits to Rock Lodge
• Attend departmental and finance meetings
• Promote positive health practices
• Oversee staff welfare
• Conduct training sessions
• Perform stock take
• Complete performance reviews for reporting staff
• Ensure all departments under responsibility complete performance reviews on time
• Attend monthly Health and Safety meetings and ensure any necessary adjustments are made in departments
• Remedy any overruns in time sheets in responsible departments with under-time
• Manage budget lines
• Promote teamwork between departments

Knowledge Required

Minimum 3 years’ relevant experience in a 5-star operation

Some form of managerial training

Company knowledge (Wild Impact)

Valid unendorsed SA driver’s license essential

Skills Required

Excellent communication skills with guests and fellow staff members

Lateral thinking ability

Initiative

Professional, courteous, and hospitable toward guests

Ability to cope under pressure to meet guests’ needs

Strong leadership abilities

Honest, with good integrity, proactive, and driven with career ambitions

Good interpersonal skills

Passion for guest delight

Previous Work Experience Required

Experience in the service industry, especially in dealing with guests and staff

Previous camp or lodge manager experience

Previous experience working with children advantageous