Operations Manager

Fidelity Services Group; Cape Town; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee security services in Cape Town. This role involves managing client relationships, ensuring compliance with security standards, and leading a team of security officers. The ideal candidate will have extensive experience in the security industry, strong leadership skills, and a commitment to excellence. Join a forward-thinking organization that values initiative and teamwork, and contribute to enhancing security services while fostering a supportive environment for all employees. If you are driven and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• At least 10 years’ experience in the security industry.
• Valid Driver’s License with own reliable transport is required.

Responsibilities

• Manage operations to meet client security needs and contractual requirements.
• Evaluate service levels and recommend improvements to clients.

Skills

Leadership Skills

Interpersonal Communication

Analytical Skills

Planning Skills

Client Liaison

Education

Matric/Grade 12 Certificate

PSIRA Grade A registration

Tools

Microsoft Office Suite

Job description

Purpose of the role:

Reporting to the Area Manager, the overall purpose of this position is to manage several Operations in covering the following key areas: client liaison, HR/IR matters, fleet management, expenses control, investigations, and to ensure the posting of Security officers. All site security requirements must be adhered to, and the Client’s needs must be efficiently and professionally met at all times.

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication, and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with management on various operational issues.
• Liaising daily with Regional Management on various operational matters.
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions.
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly/monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Development of others
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Kindly e-mail Cornell Randal on [e-mail].

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.