Operations Manager

Elchemie; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A facilities management company in Cape Town is seeking an Operations Manager to lead service delivery across multiple client sites. This role focuses on client satisfaction, operational excellence, and leadership of high-performing teams. With a competitive package of R30,000 CTC, the ideal candidate will have at least 5 years of experience in operations or facilities management, particularly within cleaning or hospitality support services.

Benefits

Competitive salary

Long-term growth potential

Leadership development opportunities

Qualifications

• Minimum 5 years' experience in operations or facilities management.
• Strong leadership and client-facing capabilities.
• Solid understanding of budgeting, contracts, and cost controls.

Responsibilities

• Lead and supervise all daily contract operations.
• Build and manage strong supplier and client relationships.
• Monitor delivery of SLAs, cost management, and service quality.

Skills

Leadership

Client management

Budgeting

Resource planning

Problem-solving

Job description

Industry : Facilities & Cleaning Services | Experience : 5 - 10 years

About the Role

We’re looking for an Operations Manager to lead service delivery and drive customer satisfaction across multiple client sites in the Western Cape. This is a fast-paced, hands-on role for someone who thrives on achieving operational excellence, building strong client partnerships, and leading high-performing teams.

You’ll play a pivotal role in managing people, performance, and profitability—ensuring service contracts run smoothly while continuously improving quality, compliance, and results.

Make your mark where leadership meets service delivery. Grow within a values-based organization that prioritizes excellence.

What You’ll Be Doing

• Lead and supervise all daily contract operations with focus on client satisfaction
• Build and manage strong supplier and client relationships
• Oversee new site launches, transitions, and contract handovers
• Monitor delivery of SLAs, cost management, and service quality
• Ensure prompt resolution of issues and proactive client engagement
• Manage operational budgets, wage control, and resource planning
• Conduct regular audits and risk reviews to meet H&S compliance
• Perform leadership duties such as staff reviews, performance discussions, and team development
• Collaborate with management on strategic planning and reporting
• Identify growth opportunities through upselling and relationship development

What You’ll Need

• Minimum 5 years’ experience in operations or facilities management (preferably in cleaning or hospitality support services)
• Strong leadership, resource planning, and client-facing capabilities
• Solid understanding of budgeting, contracts, SLAs, and cost controls
• In-depth knowledge of South African H&S legislation and compliance
• Ability to develop teams, manage performance, and promote accountability
• Experience in forecasting, reporting, and delivering business KPIs
• A proactive, reliable, and solutions-driven approach

What’s In It for You

• Lead operations for a national leader in cleaning and support services
• Make an impact through operational transformation and service excellence
• Be part of a collaborative, values-driven culture
• Competitive package : R30 000 CTC (includes 5.25% Provident Fund contribution)
• Long-term growth potential with leadership development

A Few Things to Know

• This role involves overseeing multiple sites, teams, and operational portfolios
• You’ll need to manage both daily operations and strategic reporting
• You’ll be responsible for ensuring site compliance with Covid-19 and safety protocols

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