Operations Manager

RPO Recruitment; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A travel services company is seeking an experienced Operations Manager for their Parow branch. The role involves leading daily operations, managing staff, and ensuring high standards of customer satisfaction. The ideal candidate has over 5 years of experience in operations management, particularly in service or travel industries. Competitive salary based on experience is offered.

Qualifications

• 5+ years of experience in operations management.
• Experience in passenger transportation systems.
• Proven leadership in service or travel-related industries.

Responsibilities

• Oversee daily operational activities for efficient service delivery.
• Manage and develop operations staff to meet goals.
• Implement and monitor operational policies and quality standards.

Skills

Operational leadership

Problem-solving

Decision-making

Communication

Interpersonal skills

Education

Relevant tertiary qualification

Tools

Microsoft Excel

Microsoft Word

Operational management software

Job description

Overview

A well-established travel services company is seeking an experienced Operations Manager to lead and oversee daily operations at their Parow branch. This exciting opportunity is ideal for a dynamic professional who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and team leadership. If you have a strong background in managing operational processes, driving efficiency and leading teams to success we want to hear from you!

Responsibilities

• Oversee daily operational activities ensuring smooth and efficient service delivery.
• Manage and develop operations staff to meet company goals and performance standards.
• Implement and monitor operational policies, procedures, and quality standards.
• Coordinate with various departments to ensure alignment and seamless workflow.
• Analyze operational data and reports to identify areas for improvement and cost-saving initiatives.
• Maintain compliance with health, safety and regulatory requirements.
• Handle customer service issues promptly and professionally to ensure client satisfaction.
• Drive continuous improvement initiatives to enhance productivity and operational effectiveness.

Requirements

• Relevant tertiary qualification or equivalent experience in operations management.
• 35 years of experience in all facets of passenger transportation systems.
• Knowledge of mainframe computer software related to record keeping. Experience with Excel, Microsoft Word and Tracker or operational / logistics management programs is preferred.
• Ability to write reports, business correspondence, procedure manuals and inter-company memos/outside correspondence.
• 23 years of accounting, planning, analytical and/or reporting experience in roles with increasing responsibility is preferred.
• Proven experience in an operational leadership role, preferably within service or travel-related industries.
• Strong organizational, problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to lead, motivate and develop a diverse team.
• Proficient in operational management software and MS Office.
• Commitment to high standards of service and safety.

Benefits

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today; contact Yusrah Farouk at RPO Recruitment or on LinkedIn.
• You can also visit the RPO Recruitment website or email us your CV.

Contact

RPO Recruitment for your next career opportunity. We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.

Package & Remuneration

Market Related

About Us

RPO is a Recruitment Specialist focused on providing recruitment solutions specifically tailored to our valued clients.

RPO focuses on select market segments namely Engineering, Finance, Supply Chain, Manufacturing, Information Technology and Mining.

With over 12 years of experience in the recruitment industry, RPO has access to many high-caliber candidates across various industries all accessible through our highly trained and specialised recruiters. We focus on helping you reach your personal and professional goals by connecting you to bigger and better career paths.