Operations Manager

CBRE Excellerate; Bellville; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee building management and maintenance services. This role involves budgeting, expense control, and managing soft services like cleaning and security. You will also act as an on-site project manager for tenant installations and upgrades. The ideal candidate will have significant experience in facilities management, project management skills, and a strong understanding of building services. Join this dynamic team and contribute to creating a safe and efficient environment for all tenants.

Qualifications

• Minimum of 5 years’ experience as an Operations Manager.
• Knowledge of building services and maintenance systems.
• Project management experience is essential.

Responsibilities

• Manage budgeting, expense control, and variance reporting.
• Oversee maintenance, soft services, and tenant installations.
• Conduct inspections and ensure compliance with safety regulations.

Skills

Analytical skills

Problem-solving

Attention to detail

Financial acumen

Customer service orientation

People management skills

Education

Relevant tertiary qualification

Tools

Project management software

Facilities management systems

Job description

Process

• Budgeting and Expense Control
• Input on annual expense budget
• Input on monthly, quarterly forecasts
• Variance reporting on actuals to budget and forecast
• Monthly input on expense control and cash flow requirements
• Manage & create purchase orders on system
• Maintain stock register
• Assist in cost-effective management of all soft services

Building Management and Administration

• Manage and execute emergency and day-to-day maintenance items
• Manage all soft services like cleaning, security, landscaping, and related services
• Ensure monthly meetings are held with supporting minutes; manage SLAs and implement penalties where necessary
• Conduct housekeeping inspections as per the inspection program
• Perform OHS Act inspections
• Conduct reinstatement inspections
• Inspect vacant premises
• Maintain building inventory
• Monitor adherence to house rules and report transgressions to the Portfolio Manager for discussion with tenants
• Maintain Key Control register
• Issue parking access permits and conduct regular audits of access permits
• Oversee energy management (including meter readings) and municipal accounts (including electrical recoveries)
• Attend to logged tenant queries and calls related to housekeeping
• Identify operational risks and implement corrective measures
• Implement emergency plans and conduct evacuation drills
• Ensure statutory requirements are met and monitored
• Report and process onsite incidents for potential liability and property damage claims
• Coordinate and chair OHS Act meetings

Tenant Installations, Revamps, Upgrades, and Planned Preventative Maintenance Projects

• Act as on-site project manager
• Manage tenant installations and smaller projects, including specifications
• Oversee project management of revamps and upgrades in collaboration with Technical and General Managers

People Management

• Performance management
• Training and development of staff (where applicable)

Qualifications and Experience

• Minimum of 5 years’ experience as an Operations Manager
• Project management experience
• Knowledge of building services, especially maintenance of building systems within large organizations
• Mechanical and plumbing knowledge
• Understanding of facilities management principles
• Knowledge of health and safety management
• Relevant tertiary qualification (preferable)

Knowledge and Skills Required

• Analytical skills, problem-solving, attention to detail, ability to delegate; innovative, organized, and planning skills; financial and business acumen; coordinating skills; marketing
• Full computer literacy
• Customer service orientation
• Interpersonal sensitivity and people management skills
• Ability to formulate and implement best practice strategies and concepts
• Planning, coordinating, and delivering technical projects