Operations & Maintenance Manager

Rubicon; Sandton; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking an Operations & Maintenance Manager to oversee service level agreements and drive operational excellence. This role involves managing financial performance, optimizing resources, and fostering a high-performance team culture. The ideal candidate will have a strong background in renewable energy solutions, effective communication skills, and a knack for stakeholder engagement. Join a forward-thinking company committed to sustainability and innovation, where your leadership will help shape the future of energy solutions. If you are passionate about renewable energy and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Own vehicle and valid driver’s license for travel

Ability to travel regularly for client meetings

Flexible working hours

Qualifications

• Minimum Matric/NQF4 equivalent required.
• Engineering qualification in renewable energy solutions preferred.
• Project Management Certificate or Diploma is a plus.

Responsibilities

• Manage SLA P&L performance and optimize operational expenses.
• Develop and lead a high-performing team through coaching.
• Ensure compliance with HSE regulations and manage risks.

Skills

Technical knowledge of renewable energy products

Effective communication skills

Proficiency in CRM and Microsoft Office

Analytical skills

Contract drafting and negotiation skills

Risk management capabilities

Interpersonal skills

Education

Matric/NQF4 equivalent

Engineering qualification in renewable energy solutions

Project Management Certificate or Diploma

Tools

CRM software

Microsoft Office

Job description

Operations & Maintenance (O&M) Manager

Purpose of the Role

The O&M Manager is responsible for managing and driving the performance of the service level agreements (SLA) with our customers, ensuring alignment with strategic goals, financial sustainability, and operational excellence. This includes overseeing SLA P&L, resource optimisation, contractual and HSE compliance, and fostering a high-performance team culture.

Key Responsibilities

Strategic & Financial Management

• Manage and report on SLA Profit and Loss (P&L) performance.
• Maximise revenue through billing compliance.
• Align the strategic direction of the Rubicon Operations Centre (ROC) with SLAs and set measurable KPIs for the team.
• Optimise operational expenses (OPEX) for cost efficiency.
• Review opportunities and risks associated with SLAs.

Operational Excellence

• Monitor and report on KPIs such as turnaround times, ticket resolution rates, and closure statistics.
• Create and implement operating procedures to ensure efficiency and compliance.
• Report on SLA performance metrics.
• Manage resources to meet operational demands and customer expectations.
• Oversee O&M management of SLAs.

Team Development & Leadership

• Develop and lead a high-performing team through coaching, training, and performance management.
• Drive succession planning and career development.
• Develop individual KPIs to manage and drive team performance.

Stakeholder Engagement

• Coordinate with other departments for seamless service delivery and operational alignment.
• Engage with vendors to review and improve SLA performance.
• Review and report on SLA and O&M contract compliance.

Compliance & Risk Management

• Ensure SLA compliance with HSE regulations.
• Identify, assess, and mitigate risks related to SLAs and customer interactions.
• Implement safety protocols and ensure adherence within the ROC team and contractors.

Educational Requirements

• Minimum Matric/NQF4 equivalent.
• Engineering qualification in renewable energy solutions.
• Project Management Certificate or Diploma.

Experience

• At least 2-3 years as Contracts Manager or External Sales Consultant in renewable energy or sustainable technology industries.
• Strong understanding of electrical systems, solar energy solutions, and related technologies.
• Knowledge of sales in renewable energy sector.

Skills & Competencies

• Technical knowledge of renewable energy products (solar panels, inverters, batteries, energy storage).
• Effective communication skills for technical and non-technical audiences.
• Proficiency in CRM and Microsoft Office.
• Analytical, organizational, and problem-solving skills.
• Contract drafting and negotiation skills.
• Risk management capabilities.
• Interpersonal and relationship-building skills.

Additional Requirements

• Own vehicle and valid driver’s license for travel.
• Ability to travel regularly for client meetings and site assessments.
• Ability to work independently and collaboratively.