Operations Lead: Journey & Process Improvement

Old Mutual Life Assurance Company (SA) Ltd; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd in Cape Town seeks an Operations Leader to manage development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support.

The role involves leadership, planning, budgeting, risk management, and stakeholder communication to drive performance and strategic outcomes.

Qualifications

• Bachelor's degree required and NQF Level 7 or equivalent.
• Experience in operations and service delivery.
• Ability to develop, implement and monitor procedures.

Responsibilities

• Oversee an operational area with guidance from senior colleagues.
• Contribute to annual and longer-term business plans; forecast KPIs; develop business cases.
• Communicate actions needed to implement the function's strategy within the team.
• Develop and monitor performance objectives; report on team performance.
• Identify improvements and deliver change plans with guidance.

Skills

Agile Project Management

Change Management

Project Delivery Management

Oral Communications

Policies & Procedures

Financial Acumen

Servant Leadership

Education

Bachelor's Degree

Job description

Old Mutual Life Assurance Company (SA) Ltd in Cape Town seeks an Operations Leader to manage development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support.

The role involves leadership, planning, budgeting, risk management, and stakeholder communication to drive performance and strategic outcomes.