Operations Executive

Iqbusiness; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in market research is seeking a tech-savvy Operations Executive to provide essential support to both internal and external clients. This role encompasses managing research operations, including survey scripting and data analysis, while enhancing service delivery standards. Ideal candidates will possess robust experience in market research operations, exceptional problem-solving skills, and advanced knowledge in relevant software tools.

Qualifications

• At least two years' experience in a Market Research operations role.
• Recognised qualifications in relevant fields are crucial.
• Proficient in software applications for project management and data handling.

Responsibilities

• Manage operational tasks ensuring delivery within SLAs.
• Support clients on survey requirements and training.
• Conduct and manage the execution of market research activities.

Skills

Survey Scripting

Data Analysis

Technical Problem-solving

Customer Focus

Education

3-year degree or diploma in Computer Science or related field

Market Research qualification

Tools

Alida

Alchemer

Survey Monkey

CSS

HTML

Microsoft Office

Job description

Are you a tech-savvy individual with a flair for scripting and a passion for operational excellence? We are seeking a dynamic Operations Executive to join our team.

In this role, you will play a pivotal part in providing customer support to both internal stakeholders and external clients.

Your primary responsibilities will involve setting up, administering, and maintaining projects and solutions through the utilization of various software applications.

Requirements

• Recognised post-matric qualification - ideally a 3-year degree or diploma in Computer Science or related field (i.e., Developer / Programmer).
• Market Research qualification or at least two years' experience within an organisation conducting Market Research.
• Two years plus experience in a Market Research "operations" role including survey scripting, deployment, monitoring, and data analysis.
• Knowledge of research and sample platforms (e.g., Alida, Maru, Alchemer, Survey Monkey, Dooblo, or other proprietary software).
• CSS or HTML experience is advantageous.
• Proficient in Microsoft Office tools: MS Teams, Outlook, SharePoint, Excel, PowerPoint, Word.

Competencies

• Ability to support multiple stakeholders in a fast-paced environment.
• General knowledge of conducting online market research.
• Technical problem-solving skills.
• Cross-departmental collaboration.
• Project management skills.
• Effective communication and multi-tasking abilities.
• Approachable and adaptable attitude.
• Analytical thinking, attention to detail, and process orientation.
• Customer-focused and strong time management skills.

Roles and Responsibilities

• Provide support to internal stakeholders and clients, working closely with various teams to ensure alignment on survey and sample requirements.
• Manage operational tasks daily, ensuring on-time delivery within SLAs and budgets.
• Carry out tasks related to the operational execution of market research activities, including survey scripting, testing, deployment, and data management.
• Manage Insight Community and Panel activities, including member health and incentives.
• Support stakeholder and client training on research platforms.
• Ensure quality and process adherence, sharing lessons learned and participating in system improvements.
• Complete administrative tasks related to projects and team documentation.

Please note: All roles require honesty and background checks including credit, criminal, ID, and qualification verification. IQbusiness is committed to diversity and transformation, employing previously disadvantaged individuals.