Operations Excellence Analyst - Senior

Findojobs South Africa; Gauteng; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A global logistics company is seeking a Service Assurance and Quality Management Specialist to apply specialist knowledge and drive operational performance improvements. The ideal candidate will have 4-8 years of experience in data analytics and a Bachelor's degree in relevant fields. This role provides an opportunity to participate in critical process designs and improvements in a diverse and inclusive environment. Strong technical skills in Advanced Excel, PowerBI, and SQL are essential.

Qualifications

• 4 -8 years’ experience in data analytics, business analysis or similar quantitative analysis.
• Strong business acumen and project management skills.

Responsibilities

• Participates / leads in the design, development and implementation of processes within area of expertise.
• Identify, initiate and drive operational performance improvement actions.

Skills

Data analytics

Business analysis

Strong understanding of international express/cargo/aviation industry

Advanced Excel

PowerBI

SQL

Project management

Stakeholder management

Education

Bachelor degree in Engineering, Logistics, Supply Chain, Business Administration, Economics, Mathematics or Statistics

Job description

Service Assurance; Quality Management

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of regional, divisional and corporate goals. Participates / leads in the design, development and implementation of processes within area of expertise. Identify, initiate and drive operational performance improvement actions to improve MEISA inbound and outbound performance for NSL and ESP metrics.

• Bachelor degree in Engineering, Logistics, Supply Chain, Business Administration, Economics, Mathematics or Statistics disciplines
• 4 -8 years’ experience in data analytics, business analysis or similar quantitative analysis
• Strong understanding of international express / cargo / aviation industry with driving continuous improvement
• Solid experience in Advanced Excel, PowerBI, SQL
• Strong business acumen and project management skills
• Strong stakeholder management experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity / affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.