Operations Duty Supervisor

Safair (Pty) Ltd; East London; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading aviation company in East London is seeking a dedicated operational supervisor to manage staff and oversee daily operations. The ideal candidate will ensure compliance with service standards, improve quality, and maintain efficient flight operations while addressing staff and passenger needs effectively.

Responsibilities

• Responsible for ensuring all staff conform to the required standards of services and efficiency.
• Ensure service providers comply with procedures in place.
• Monitor the Service provider SLA.
• Monitor and supervise the daily operations.
• Continuously improve quality standards.
• Ensure sufficient staffing levels across all departments.
• Responsible for the daily operational planning.
• Ensure all staff are on duty and in full uniform.
• Monitor company communication platforms.
• Plan, monitor and evaluate the delay process effectively.
• Complete the daily shift report.
• Attend and conduct shift briefings.
• Monitor operations ensuring all flights depart as scheduled.
• Report equipment shortages to the relevant departments.
• Investigate incidents/irregularities.
• Address complaints promptly and provide feedback.
• Ensure a detailed handover for the next shift.
• Maintain cleanliness and tidiness in the office.
• Ensure equipment/devices are maintained and secured.
• Delegate responsibilities as required.
• Attend meetings with internal and external stakeholders.

Job description

• Responsible for ensuring all staff conform to the required standards of services and efficiency;
• Ensure service providers comply with procedures in place;
• Monitor the Service provider SLA;
• Monitor and supervise the daily operations;
• Continuously improve quality standards;
• Ensure sufficient staffing levels across all departments, including service providers and internal staff;
• Responsible for the daily operational planning;
• Ensure all staff are on duty and in full uniform;
• Monitor company communication platforms and ensure that all requests are actioned;
• Ensure check-in counters are open, on time and maintained as required (airport specific requirements);
• Plan, monitor and evaluate the delay process effectively, efficiently, and professionally;
• Complete the daily shift report and any delay reports as required;
• Attend and conduct shift briefings with service providers and ticket sales;
• Monitor operations ensuring that all flights depart as scheduled and ensure movements messages are sent timeously;
• Monitor OTP, schedule changes and any other activity that may have an impact on operations and communicate with the relevant parties;
• Ensure the ground handler is sufficiently equipped with radios, cell phones etc.;
• Report equipment shortages to the relevant departments;
• Ensure there is enough stock on hand, stickers, manual handling stock etc.;
• Investigate incidents/irregularities and report to the station in charge;
• Ensure disciplinary action is taken for non-compliance;
• Address complaints promptly, conduct investigations, and provide feedback in a timely manner;
• Ensure a detailed handover is prepared for the next shift;
• Maintain cleanliness and tidiness in the office;
• Ensure that the equipment/devices are maintained, secured, and handled with care;
• Delegate responsibilities as required;
• Perform spot checks on all internal and external stakeholders;
• Attend meetings with internal and external stakeholders;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.