Operations Director - ZAF Cape Town - Rua, Da Gama St, Foreshore, Cape Town - beBeeOperations

beBeeOperations; Cape Town; On-site; ZAR 900,000 - 1,300,000; Part time

Job summary

A leading company in Cape Town seeks an Operations Director to oversee daily operations and lead a high-performing team. The ideal candidate will possess over seven years of experience, strong leadership skills, and a background in call centers. This role offers competitive benefits and opportunities for professional growth.

Benefits

Health insurance

Retirement plan

Paid time off

Qualifications

• More than seven years of experience, with at least two years of progressive management experience.
• Call center experience preferred.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage day-to-day operations ensuring efficiency towards goals.
• Maximize revenue generation and manage operational reports.
• Provide leadership and guidance to direct reports.

Skills

Coaching

Leadership

Communication

Analytical Skills

Team Management

Education

Associate's Degree in related field

Job description

Operations Director - ZAF Cape Town - Rua, Da Gama St, Foreshore, Cape Town - beBeeOperations

This is an exceptional opportunity to lead a high-performing team of professionals in a fast-paced environment. The Operations Director will be responsible for managing and overseeing the day-to-day operations of our organization, ensuring that all teams are working efficiently and effectively towards common goals.

Key Responsibilities:

• Analyze and maintain Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short-term financial objectives
• Selecting, training, developing, and managing performance of direct reports and their associates
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards
• Conduct regular one-on-ones with direct reports to review individual performance and offer ongoing developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA - and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements

Requirements:

• Associate's Degree in related field with more than seven years of experience (with at least two years of progressive management experience) preferred
• Call center experience preferred
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining a professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach, and provide direction to a team of employees

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

CNX ZAF Cape Town - Rua, Da Gama St, Foreshore, Cape Town Part time

Job Title: · Operations ManagerJob Description · The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Essential Functions ...

Part time CNX - ZAF Cape Town - Rua, Da Gama St, Foreshore, Cape Town