Operations Director

Klipboard; Stellenbosch; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

A global software company is seeking an Operations Lead to develop operational strategies and enhance efficiency. The ideal candidate should have 3+ years in operations leadership within a SaaS environment, strong analytical skills, and experience with channel partner management. This hybrid role allows for flexible working arrangements, promoting a balanced work-life culture.

Benefits

Flexible hybrid work policy

Inclusive workplace

Opportunities for growth

Qualifications

• 3+ years of experience in operations leadership, preferably in a SaaS or channel software environment.
• Strong understanding of channel ecosystems and indirect sales models.
• Proven track record of driving operational improvements.

Responsibilities

• Develop and implement operational strategies that align with company goals.
• Streamline internal processes to improve efficiency and service delivery.
• Collaborate with product, engineering, sales, and marketing teams.

Skills

Operations leadership

Channel partner management

Cross-functional collaboration

Analytical skills

Communication skills

Tools

Salesforce

HubSpot

Gainsight

Job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Key Responsibilities

• Operational Strategy & Execution: Develop and implement operational strategies that align with company goals and support scalable growth.
• Process Optimization: Streamline internal processes across departments (sales, customer success, product, support) to improve efficiency and service delivery.
• Partner Enablement: Oversee operations related to channel partner onboarding, training, and performance tracking.
• Cross-Functional Leadership: Collaborate with product, engineering, sales, and marketing teams to ensure alignment and operational readiness.
• Performance Monitoring: Establish KPIs and dashboards to monitor operational performance, customer satisfaction, and partner engagement.
• Technology & Tools: Evaluate and implement tools and systems to support operational efficiency (e.g., CRM, PRM, ERP platforms).
• Compliance & Risk Management: Ensure operational compliance with industry standards, data privacy regulations, and contractual obligations.
• Team Leadership: Lead and mentor a team of operations professionals, fostering a culture of accountability and continuous improvement.
  
  

Skills, Knowledge And Experience

• 3+ years of experience in operations leadership, preferably in a SaaS or channel software environment.
• Strong understanding of channel ecosystems, partner relationship management (PRM), and indirect sales models.
• Proven track record of driving operational improvements and managing cross-functional teams.
• Excellent analytical, organizational, and communication skills.
• Proficiency in tools such as Salesforce, HubSpot, Gainsight, or similar platforms.
  
  

Preferred Skills

• Experience with international channel operations and partner programs.
• Data-driven mindset with experience in business intelligence tools
  
  

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.