Operations Director

Concentrix Limited Company; Durban; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a dedicated Operations Director to enhance business relationships with key clients. This exciting role involves leading operational teams, driving customer satisfaction, and implementing business transformation strategies. The ideal candidate will have extensive experience in the contact center industry, particularly in the banking and financial services sector. Join a welcoming and inclusive culture where your contributions will directly impact business growth and client success. If you are passionate about client delivery and relationship management, this opportunity is perfect for you.

Qualifications

• 2+ years of experience as an Operations Director in the contact center industry.
• Expertise in client partnership and operational management.

Responsibilities

• Manage client relationships and ensure maximum profitability.
• Lead operational teams to achieve client satisfaction.

Skills

Operational leadership

Client relationship management

Contract negotiation

Business transformation

Commercial awareness

Education

Bachelor's degree in Business or related field

Job description

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Job Title

Operations Director

Job Description

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time Operations Director role is based in Durban and offers an excellent salary and benefits.

As Operations Director, you will plan and encourage the delivery of key owned account central objectives, including contact and cost-to-serve reduction, customer resolution, customer retention and acquisition, and guiding improvements in customer satisfaction and advocacy.

In this new and exciting role, you will manage, encourage and develop client relationships to maximise further business growth.

In This Role, You Can Expect To

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.
  
  

You Will Also Require The Following

• A minimum of 2 years, Operations Director level experience in the contact centre/outsourcing industry
• Demonstrable experience of Operational leadership in the Banking/Financial Services Industry
• Experience in guiding and implementing significant principal business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements

Time Type:

Full time2025-05-06

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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