Operations Director

Concentrix Trust & Safety; Durban; On-site; ZAR 60 000 - 120 000; Full time

Job summary

An established industry player is seeking an Operations Director to lead and enhance client relationships in a dynamic environment. This full-time role in Durban focuses on operational leadership and strategic development within the contact centre sector. The successful candidate will drive business growth, oversee key account objectives, and ensure high levels of customer satisfaction. Join a welcoming and inclusive team where your contributions will be valued, and make a significant impact in transforming client partnerships. If you're motivated by challenges and ready to inspire change, this opportunity is for you.

Qualifications

• Minimum of 2 years' experience at the Operations Director level in contact centre.
• Operational leadership experience in Banking/Financial Services Industry.

Responsibilities

• Plan and deliver key account objectives, focusing on customer resolution.
• Manage client relationships to maximize business growth and satisfaction.

Skills

Client Partnership

Business Growth

Contract Negotiation

Operational Leadership

Business Transformation

Job description

Job Title: Operations Director

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time role is based in Durban and offers an excellent salary and benefits.

As Operations Director, you will:

1. Plan and encourage the delivery of key account objectives, including contact and cost-to-serve reduction, customer resolution, retention, and acquisition.
2. Guide improvements in customer satisfaction and advocacy.
3. Manage, encourage, and develop client relationships to maximize business growth.

You can expect to:

1. Serve as the principal day-to-day contact between Concentrix and the client, building trust and seeking maximum profitability.
2. Engage actively in key developments within each owned account and act as a vital business partner.
3. Maintain excellent senior-level relationships and develop engagement strategies for each account.
4. Lead operational teams to deliver client outcomes and achieve high client satisfaction.

Qualifications include:

1. A minimum of 2 years' experience at the Operations Director level in the contact centre or outsourcing industry.
2. Operational leadership experience in the Banking/Financial Services Industry.
3. Experience in guiding and implementing significant business transformations.
4. Strategy development and operational management at the director level.
5. Expertise in client partnership, business growth, and contract negotiation.

In return, you will receive a competitive salary and benefits package within a welcoming and inclusive culture. If this opportunity motivates and inspires you, please apply today.

Disclaimer: The statements above describe the general nature and level of work and are not an exhaustive list of all responsibilities, duties, and skills required. Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to legally protected characteristics.

Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements: [Specify if any]

Time Type: Full time

Application Deadline: 2025-05-06