Operations Coordinator (Facilities)

RareCruit; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

As an Operations Coordinator at a leading hospitality company, you'll oversee various projects, ensuring exceptional guest experiences through effective management of events and aesthetics. This dynamic role requires strong communication and project management skills, along with relevant experience in the hospitality sector. You'll be pivotal in training staff and maintaining high standards across operations.

Qualifications

• Minimum 3 years in the hospitality industry.
• Experience with Opera and Micros software preferred.
• Strong project management skills.

Responsibilities

• Manage projects across events, aesthetics, and training.
• Oversee interior design projects and guest experiences.
• Implement and maintain training programs for staff.

Skills

Guest Service

Project Management

Design Aesthetics

Communication

Education

Diploma/Degree in hospitality or project management

Grade 12

Tools

Opera

ESP

Micros

Job description

As the Operations Coordinator, you will be responsible for duties across four main categories: Projects, Aesthetics, Events, and Training. You will utilize general and specialized skills to support the development of events, property-specific projects, training, and aesthetics, from interior design to staff presentation.

Product Knowledge

• Superior knowledge of all operational assets, venues, properties, and details.
• Guest and Personal Service: Knowledge of principles and processes for providing guests with a luxurious and personal service/experience, including site visits, needs assessment, meeting quality standards, and evaluating guest satisfaction.

Training

• Maintain positive relationships with managers and team members across products and businesses within Village n Life.
• Promote the company culture, vision, mission, and values among all staff and managers.
• Implement training plans and programs as outlined by Group HRM.
• Provide training materials via social media and hard copy to onsite staff.
• Maintain Training Registers onsite.
• Review, filter, compile, and update training manuals.
• Assist in developing company policies and procedures.
• Create relevant assessments for manuals and departments.

Aesthetics

• Outline design objectives and sketch plans.
• Determine costs and project requirements during budgeting.
• Set timelines for interior design projects.
• Source materials and products needed for plans.
• Create mood boards to visualize design concepts.
• Inspect completed designs to ensure vision is met.
• Manage design projects from concept to completion.
• Interpret guest needs related to aesthetics and facilities.
• Research sourcing options for materials and products.
• Order materials and oversee installation of design elements.
• Collaborate with designers, decorators, architects, and constructors.
• Stay updated on industry trends and best practices.
• Manage all PNR aesthetic Instagram handles.
• Ensure the product reflects the highest standards visually for groups, guests, and clients.
• Align guest expectations with facilities seamlessly.

Qualifications

• Grade 12
• Opera Experience
• ESP Beneficial
• Micros Beneficial
• Diploma/Degree in hospitality or project management (advantageous)
• Minimum 3 years in the hospitality industry

Please send your updated email to Nichael Clack.