Operations Coordinator (Facilities)

We're looking for someone who dreams in spreadsheets, and gets a little too excited about a perfectly planned day.

If you can herd cats (a.k.a. teams), juggle tasks like a circus pro, and still smile through it all — you're our kind of person.

We are seeking an experienced Operations Coordinator to join our prestigious client's team.

CPT | PERMANENT | NEGOTIABLE

Summary: As the Operations Coordinator, you will be responsible for several duties classified under 4 main categories: Projects, Aesthetics, Events, and Training.

You will use general as well as specified skills to aid the development of the Events, property-specific projects, training, and general aesthetics from the interior to staff presentation.

Product Knowledge: Superior knowledge of all operational assets, venues, properties, and details.

Guest and Personal Service: Knowledge of principles and processes for providing guests with a luxurious and personal service/experience. This includes site visits, needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.

Training: Maintain positive relationships with the managers and team members of the products and businesses within Village n Life. Aim to maintain the company culture, vision, mission, and values within all team members and managers.

Implement training plans and/or programmes mapped out by Group HRM. Provide training material over social media platforms and in hard copy to onsite staff members.

Onsite custodian of Training Registers. Review, filter, compile and update specific training manuals. Assist in the development of company policies and procedures. Create relevant tests for each manual and various departments within the organisation.

Aesthetics: Outline design objectives. Conceptualize and sketch design plans. Determine cost of completion and project requirements in the budgeting phase. Set a timeline for the completion of an interior design project. Source materials and products included in plans. Create mood boards to sample your design vision. Inspect design after completion to determine whether vision has been met. Undertake design project from concept to completion. Interpret and translate guest needs pertaining to aesthetics and facilities. Research and decide on materials and products sourcing. Place orders for materials and oversee installing the design elements. Work closely with designers, decorators, architects, and constructors. Research and follow industry changes, evolutions, and best practices.

Take control of all PNR aesthetic Instagram handles. Ensure that product always reflects visually the best groups, guests, and clients. Ensure a smooth merger between guest expectations and facilities.

Qualification: Grade 12, Opera Experience (ESP Beneficial), Micros (Beneficial), Diploma/Degree in hospitality management or project management (advantageous), Minimum 3 years in Hospitality Industry.

Please send your updated email to Nichael Clack:

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