Operations Coordinator (Facilities)

RareCruit (Pty) Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious client is seeking an experienced Operations Coordinator in Cape Town. You will handle projects, aesthetics, and training, ensuring superior service standards and supporting operational excellence. Ideal candidates will be organized multitaskers with a strong background in hospitality and design.

Qualifications

• Minimum 3 years in the hospitality industry.
• Experience in managing aesthetics and training.
• Ability to foster positive team relationships.

Responsibilities

• Coordinate projects related to guest service and aesthetics.
• Implement training plans and maintain training registers.
• Manage design projects from concept to completion.

Skills

Guest and Personal Service

Project Management

Interior Design

Education

Diploma/Degree in hospitality or project management

Grade 12

Tools

Opera

Micros

ESP

Job description

We’re looking for someone who dreams in spreadsheets, and gets a little too excited about a perfectly planned day. If you can herd cats (a.k.a. teams), juggle tasks like a circus pro, and still smile through it all — you’re our kind of person.

We are seeking an experienced Operations Coordinator to join our prestigious client's team.

CPT | PERMANENT | NEGOTIABLE

Summary :

As the Operations Coordinator, you will be responsible for duties across four main categories: Projects, Aesthetics, Events, and Training. You will utilize both general and specialized skills to support the development of events, property-specific projects, staff training, and overall aesthetics, from interior design to staff presentation.

Product Knowledge

• Superior knowledge of all operational assets, venues, properties, and details.
• Guest and Personal Service - Knowledge of principles and processes for providing guests with luxurious and personalized service/experience. This includes site visits, needs assessments, meeting quality standards, and evaluating guest satisfaction.

Training :

• Maintain positive relationships with managers and team members across products and businesses within Village n Life.
• Aim to uphold the company culture, vision, mission, and values among all staff and managers.
• Implement training plans and programs as outlined by Group HRM.
• Provide training materials via social media platforms and hard copies to onsite staff.
• Maintain the Training Registers onsite.
• Review, filter, compile, and update training manuals.
• Assist in developing company policies and procedures.
• Create relevant assessments for manuals and departmental training.

AESTHETICS :

• Conceptualize and sketch design plans.
• Determine costs and project requirements during budgeting.
• Set timelines for interior design projects.
• Source materials and products needed for plans.
• Create mood boards to visualize design concepts.
• Inspect designs post-completion to ensure standards are met.
• Manage design projects from concept through completion.
• Interpret and translate guest needs related to aesthetics and facilities.
• Research and decide on sourcing materials and products.
• Place orders and oversee installation of design elements.
• Collaborate closely with designers, decorators, architects, and constructors.
• Stay updated on industry trends and best practices.
• Manage all PNR aesthetic Instagram handles.
• Ensure the product visually represents the best groups, guests, and clients.
• Ensure a seamless integration between guest expectations and facilities.

Qualifications :

• Grade 12
• Opera Experience
• ESP Beneficial
• Micros Beneficial
• Diploma/Degree in hospitality or project management (advantageous)
• Minimum 3 years in the hospitality industry

Please send your updated CV to Nichael Clack at:

[e-mail]

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