Operations Coordinator

Initiate International; Wes-Kaap; Hybrid; ZAR 300,000 - 500,000; Full time

Job summary

A leading recruitment firm in Cape Town seeks an Operations Coordinator to enhance operational efficiency and project delivery while supporting their African Expansion. This hands-on role involves managing core functions, overseeing onboarding, maintaining internal systems, and ensuring compliance across business operations. Ideal candidates are proactive, detail-oriented, and possess strong communication skills, thriving in a dynamic environment.

Benefits

Hybrid work model

Career development opportunities

Exposure to global clients

Competitive compensation package

Qualifications

• Experience delivering projects in a small or mid-size business setting.
• Flawless spreadsheets and watertight documentation.
• Familiarity with the iGaming and Sports Betting industry is a bonus.

Responsibilities

• Manage day-to-day business operations supporting recruitment.
• Lead internal projects and implement tools to improve efficiency.
• Track metrics to help improve team output and delivery.

Skills

Proactive mindset

Attention to detail

Project delivery

Strong communication

Education

3+ years in operations or project coordination

Tools

Google Workspace

Microsoft Office

Trello

Asana

ClickUp

Slack

ATS/CRM platforms

Job description

We’re looking for a highly organised, solutions-driven Operations Coordinator to join our Cape Town team and support our African Expansion.

This is a varied and hands-on role where you’ll take the lead on essential operational functions while managing key internal projects that help our business run better, faster, and smarter.

You’ll work closely with our consultants, directors, and external partners to ensure our day-to-day operations are efficient, compliant, and well-coordinated. From improving internal systems and processes to supporting onboarding, reporting, and team communications — your impact will be felt across the business.

Success in this role requires a proactive mindset, excellent attention to detail, and the ability to juggle multiple priorities. If you thrive in a fast-paced environment, enjoy building structure, and have a passion for project delivery, you’ll fit right in.

Key Responsibilities

Operational Support

• Own and manage day-to-day business operations, supporting the recruitment team with tools, scheduling, documentation, and workflows
• Maintain and update CRM and ATS systems, ensuring accuracy, consistency, and compliance
• Oversee the onboarding of new internal hires, contractors, and freelance partners — from documentation to system access
• Act as the point of contact for all internal systems, tools, and subscriptions
• Coordinate internal meetings, company-wide comms, and cross-team collaboration

Project Management

• Lead and deliver internal projects (e.g. CRM migration, recruitment automation, training documentation, team offsites, policy rollouts)
• Define project timelines, assign responsibilities, monitor milestones, and report on progress
• Implement tools and processes that improve efficiency and support scalability
• Collaborate with stakeholders to gather requirements and ensure delivery aligns with business goals
• Manage documentation and knowledge sharing for all new processes

Data & Reporting

• Generate weekly and monthly performance dashboards for internal and client use
• Track and analyse internal metrics to help improve team output and delivery
• Assist with compiling business performance reports and board presentations

Compliance & Vendor Management

• Ensure contractor documentation, confidentiality agreements, and data policies are in place and up to date
• Liaise with tech vendors, office suppliers, and external consultants (IT, legal, HR, etc.)
• Monitor software licenses and coordinate renewals and upgrades
• Support audit preparation and documentation

What We’re Looking For

• 3+ years in an operations, project coordination, or administrative management role
• Proven experience in delivering projects from planning to execution in a small or mid-sized business setting
• Recruitment industry experience (either agency or in-house) is a strong advantage
• Excellent command of modern tools like Google Workspace, Microsoft Office, Trello/Asana/ClickUp, Slack, ATS/CRM platforms
• Meticulous attention to detail — your spreadsheets are flawless and your documentation is watertight
• Proactive, independent, and solutions-driven with a high sense of ownership
• Comfortable managing deadlines, handling competing priorities, and working in a fast-paced environment
• Strong verbal and written communication skills
• Familiarity with or passion for the iGaming and Sports Betting industry is a bonus

What You’ll Get

• Hybrid work model: flexible remote days combined with the energy of our Cape Town office
• A rare opportunity to work in a high-growth, global industry that blends tech, entertainment, and talent
• Be part of a close-knit, collaborative team that values innovation, autonomy, and personal growth
• Exposure to global clients and international recruitment projects
• Career development and upskilling opportunities in operations, project management, or even recruitment, if desired
• Competitive compensation package

How to Apply

If you’re ready to bring structure, energy, and efficiency to the engine room of a fast-moving recruitment firm, we’d love to hear from you.