Operations Coordinator

S-RM; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

S-RM, a global intelligence consultancy, is seeking an Operations Coordinator to support the Corporate Intelligence Operations team in Cape Town. The role focuses on client onboarding, administration of casework, and providing operational support across functions. Ideal candidates should have experience in operations, strong planning skills, and familiarity with Microsoft Office.

Benefits

23 days holiday per year

Matching pension contribution

Hybrid working and flexible hours

Fertility treatment leave

Maternity and paternity leave

Health and medical benefits

Qualifications

• Previous experience in a similar operations or coordination role.
• Excellent knowledge of Microsoft Office and Outlook.
• Experience using Salesforce is advantageous.

Responsibilities

• Manage client onboarding and casework administration tasks.
• Provide administrative support for various central functions.
• Engage with stakeholders to address operational queries.

Skills

Collaboration

Planning

Attention to Detail

Microsoft Office

Salesforce

Job description

SRM is a global intelligence and cyber security consultancy. Since 2005 weve helped companies governments and private individuals solve some of their most complex challenges.

Weve been able to do this because of our outstanding people. Were committed to developing bright curious enthusiastic people who want to think critically solve complex problems and achieve success.

But we also know that work isnt everything. Its about the lives and careers it helps us build. Were immensely proud of this culture and we invest in our peoples wellbeing learning and ideas every day. At SRM you will have the option to join one of our five employee network groups and our Corporate Social Responsibility committee which demonstrate our values.

Were excited youre thinking about joining us.

THE ROLE

This role will provide coordination support for the daytoday operations of the global Corporate Intelligence Operations team working closely with practitioners and other CI stakeholders across the US London Cape Town Hong Kong Singapore and Kuala Lumpur offices. This role will encompass completing administration and coordination tasks relating to client and case onboarding client invoicing and supporting central functions including Sales and Client Relationship Management Learning and Development and Recruitment.

Typical activities and projects will include :

Casework administration .

• Onboarding of new clients and all related administration activities
• Managing the endtoend processes of casework administration including preparing relevant contracting and onboarding proposals / quotes and cases onto the CRM
• Invoicing clients for completed cases

Operational support.

• Provide administrative support to other central functions within Corporate Intelligence including Sales and Client Relationship Management Learning and Development IT and Recruitment.
• Train new joiners on the use of relevant operational processes and tools

Third party management.

• Complete the administrative tasks relevant to the onboarding and management of third parties.

Quality Management.

• Alongside the Operations Manager contribute to ensuring Corporate Intelligences operations processes remain efficient and fitforpurpose
• Work closely with the Operations Manager and the Risk & Compliance team on all relevant internal and external audits
• Stakeholder engagement. The Operations team is the first point of contact for any queries relating to operations in Corporate Intelligence. As such the Operations Coordinator will play a critical role in ensuring that queries are responded to timeously and where necessary escalated to the relevant party.

The role will be based in our Cape Town offices however we have flexible working arrangements available.

WHAT WERE LOOKING FOR

We think candidates with the following skills and experience are likely to succeed as Operations Coordinators at SRM.

That said if you dont think you meet all of the criteria below but still are interested in the job please apply. Nobody checks every boxwere looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We nurture a culture of equality diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents experiences and perspectives.

Were looking for the following experience and qualifications :

• Previous experience in a similar operations or coordination role;
• Excellent knowledge of Microsoft Office and Outlook;
• Any experience using Salesforce will be an advantage.

The jobholder will need to have the following key personal skills and attributes to perform successfully in this role :

• Strong ability to work collaboratively as part of a diverse team;
• Excellent planning and organisational skills and;
• Excellent attention to detail;

Candidates must have permission to work in South Africa by the start of their employment.

OUR BENEFITS

We offer thoughtful balanced rewards and support to help our people do their best work and live their lives outside it including :

• 23 days holiday per year in addition to public holidays 1 day for every day of service up to a maximum of 28 days);
• Matching pension contribution up to 7 (up to a maximum of 14 combined) and financial education ;
• Hybrid working and flexible working hours.

Parental Support :

• Fertility treatment leave 5 days of leave per cycle of treatment per year;
• Maternity leave 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave 6 weeks of full pay.

Various Health and Medical Benefits including :

• Medical Aid and Gap Cover Policy (taxable benefit) for you and your family;
• Free access to the worldfamous mindfulness app Headspace;
• EAP programme for you and your immediate family;

THE APPLICATION PROCESS

To apply for this role please email your Resume and Cover Letter to this LinkedIn ad. The application process will include :

• A preliminary call which will be a chance for you to find out more about SRM and the role.
• One interview discussing the role and your capabilities skills.
• One interview discussing your previous experience broader competencies and suitability for the role.

SRM nurtures a culture of equality diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents experiences and perspectives.

This position will be advertised until the 25th of April 2025.

Required Experience :

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

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