Operations Controller (Contract Position) - JHB

Boardroom Appointments; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking an Operations Controller for a 6-month contract position in Johannesburg. This role involves managing vehicle schedules, ensuring timely freight collection, and maintaining operational efficiency within a dynamic logistics environment. The ideal candidate will have at least 2 years of experience in the courier and customer service sector, with a strong understanding of the freight industry. If you thrive in a fast-paced setting and are committed to excellence, this opportunity is perfect for you to make a significant impact on operations.

Qualifications

• At least 2 years relevant experience in Courier and Customer Service.
• Knowledge of the Freight/Courier Industry is essential.

Responsibilities

• Manage and track vehicle schedules for timely departures and arrivals.
• Ensure proper handling of freight and maintain clear reports.

Skills

Courier and Customer Service Experience

Knowledge of Freight / Courier Industry

Vehicle Management

Education

Matric

Job description

Operations Controller (Contract Position) - JHB

About the Job:

6 Months Contract

• Matric
• At least 2 years relevant experience within a Courier and Customer Service environment
• Knowledge of Freight / Courier Industry

Responsibilities:

• Manage and track all vehicles to depart and arrive on the agreed time schedule.
• Ensure freight is collected and lodged by the respective logistics partners.
• Action and debrief all Couriers checklists; check vehicles, mobile phones/devices, and all PODs prior to debrief.
• Maintain a presence on the warehouse floor during parcel sorting to ensure correct routing and manifesting of freight.
• Ensure that drivers have their valid PDP at all times.
• Conduct oneself in a professional manner that aligns with the company's interests.
• Ensure freight on floor reports are clear as well as the 1x1x1 report; check billing daily to ensure closure.
• Prepare and update stats and reports to hand over to the operations manager.
• Handle all non-conforming items correctly as per claims procedure; advise and take corrective steps to prevent damages/losses; action all claims within 48 hours in conjunction with the operations manager.
• Immediately highlight any client issues to management; manage freight as per client requests.
• During vehicle debriefs, ensure effective debriefing of PODs and collections; institute an investigation if a courier does not return a POD.
• Encourage professionalism across all levels, peers, departments, and branches.