Operations Controller

Value Logistics; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A logistics company in Pretoria is seeking a Logistics Coordinator to oversee daily vehicle planning, routing, and scheduling. The role involves ensuring timely collections and deliveries and addressing issues with clients effectively. Candidates should possess a Grade 12 qualification and at least 2 years of experience in a courier environment. Proficiency in Microsoft Office is essential, along with strong communication and organizational skills.

Qualifications

• At least 2 years relevant experience within a Courier environment.
• Knowledge of Freight/Courier Industry.

Responsibilities

• Monitor and track all vehicles to ensure they depart and arrive on time.
• Ensure freight is collected and lodged by logistics partners.
• Check that all couriers' checklists are actioned prior to debrief.
• Maintain a presence on warehouse floor during parcel sorting.
• Ensure drivers have their valid PrDP.

Skills

Proficiency in Microsoft Office Suite

Excellent verbal and written communication

Planning skills

Organisational skills

Problem-solving skills

Analytical thinking

Education

Grade 12 (Matric)

Job description

Purpose of the Job

The purpose of this job is to ensure that daily planning, routing and scheduling of vehicles is done. Handle all aspects of collections and delivery and ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery and collection.

Key Responsibilities

• To monitor and track all vehicles to depart and arrive on the agreed time schedule
• To ensure freight is collected and lodged by the respective logistics partners
• Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked, and all PODs are checked prior to debrief
• Maintain a presence on the warehouse floor while parcel sorting function is being performed, ensure freight is routed correctly and manifested correctly
• To always ensure that drivers have their valid PrDP with them
• Ensure that conduct is always both professional and beyond reproach and within the interests of Value and the client
• Ensure freight on floor reports are clear as well as 1x1x1 report
• Check on billing daily, this is imperative to close daily
• Stats reports done, updated and handed to operations manager
• To ensure that all non-conforming items are handled correctly as per claims procedure, advise and/or take corrective steps to prevent re-occurrence of damages/losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager
• To immediately highlight any problems/issues occurring with any client to management’s attention, a non-conformance and management of the freight as per request from the various clients
• During debrief of vehicles, ensure effective debriefing of POD’s and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable)
• Encourage professionalism at all levels (especially between Value clients) and peers, departments and branches
  
  

Minimum Requirements

• Grade 12 (Matric)
• At least 2 years relevant experience within a Courier environment
• Knowledge of Freight / Courier Industry
  
  

Skills Required

• Proficiency in Microsoft Office Suite
• Excellent verbal and written communication
• Planning skills
• Organisational skills
• Problem-solving skills
• Analytical thinking