Operations Consultant (Advanced) - Gauteng / Hybrid - ISB5000999

iSanqa Resourcing; Midrand; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Join a leading company as an Operations Consultant where you'll support IT for international systems. This role offers front-line production support, focusing on problem-solving and exceptional service delivery. Ideal candidates will have experience in IT support and customer service. Enjoy flexible hours in an agile work environment.

Benefits

High work-life balance

Flexible hours

Agile working environment

Qualifications

• 4-6 years of related working experience in IT.
• Minimum 3 years in a customer service facing role.

Responsibilities

• Provide Production Support (IT) for all Group Plants outside of Germany.
• Be the telephone call receipt of IT incidents related to production issues.
• Initiate the IT escalation process when required.

Skills

Problem solving

Root cause analysis

Analytical skills

Customer service

Job description

Are you a service-focused professional with a passion for solving problems and supporting global operations?

Join our clients IT Service Desk Control Centre Team as an Operations Consultant .

In this fast-paced, high-impact role, you'll be on the frontline of production support, helping to keep international systems running smoothly while ensuring exceptional service delivery.

Amazing brand with cutting-edge technology

Excellent teams in Global team collaboration

High work-life balance with Flexible hours

Agile working environment

EXPERIENCE : 4-6 Years related working experience.

COMMENCEMENT : August 2025

Qualifications / Experience Required

Two years IT-related working experience

Minimum 3 years in a customer service facing role

Escalations and complaint management

Problem solving and root cause analysis

Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills Requirements

Group-specific know-how and experience

Role & Responsibilities

Strong analytical and problem-solving skills with a high attention to detail

Provide Production Support (IT) for all Group Plants outside of Germany

Be the telephone call receipt of IT incidents related to production issues

Pre-qualify IT incidents and classify additional relationships

Fix incidents in IT systems in accordance with User manuals

Monitor IT system error messages and process accordingly

Provide guidance throughout the Incident Management processes

Initiate the IT escalation process when required

Serve as an "Information channel" for Management and end-users

Work shifts as part of a team providing 24 x 7 x 365 support

NB : By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.

Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.

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iSanqa is your trusted Level 2 BEE recruitment partner , dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.