Operations Co-Ordinator

Findojobs South Africa; KwaZulu-Natal; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A hospitality organization in KwaZulu-Natal is seeking an experienced Operations Controller to oversee day-to-day operations, compile reports, and ensure effective team management. The ideal candidate will have at least 5 years of experience in a leadership role, strong attention to detail, and excellent communication skills. The role involves working closely with the Operations Manager and supervising a team to improve hospitality practices.

Qualifications

• At least 5 years of experience in a leading environment.
• Accurate reporting is essential.

Responsibilities

• Compile daily hospitality reports assessing quality of hospitality.
• Conduct regular audits of operations.
• Assist the Operations Manager with administrative tasks.
• Prepare and participate in related operational meetings.

Skills

Attention to detail

Effective communication

Problem-solving skills

Ability to work effectively with all personality types

Honesty & integrity

Ability to meet deadlines

Confidence

Regular attendance

Education

Matric compulsory; Degree or relevant qualifications preferred

Job description

Job Title:

Operations Controller

Place of Work:

Coastlands Hotels & Resorts

Scope and General Purpose:

The Operations Controller is responsible for the day-to-day administrative functions of the operations. Additionally, they assist the Operations Manager with various tasks both inside and outside of the office.

Responsible to:

Senior Operations Controller, Executive Directors

Responsible for:

Storeman, Assistant Storeman, Receiving Clerk

Hours of Work:

Maximum of 45 hours per week

Limits of Authority:

According to each establishment

Key Performance Areas:

• Compile a daily Hospitality Report assessing the overall quality of hospitality desks and staff.
• Refer staff members to the appropriate supervisor or Team Leader for follow-up or disciplinary action as necessary.
• Conduct regular audits.
• Perform special projects as assigned.
• Complete an annual report offering suggestions for improvement.
• Prepare for, attend, and participate in meetings related to operations.
• Meet regularly with the Hospitality Manager and keep them informed of any issues.
• The main purpose of the Operations Controller is to plan, budget, and oversee production activities.
• Contribute to increasing team efficiency by providing operational and administrative support.
• Innovate company procedures and policies to improve practices and organizational structure.
• Maintain copies of company policies and procedures.
• Assist and coordinate company meetings and events.
• Handle duties such as scheduling, invitations, reservations, guest accommodations, and meeting preparations.
• Create standard operating procedures and establish spreadsheets and databases.
• Perform tasks as assigned by superiors in the capacity of an operations analyst.
• Act as a Brand Ambassador for the business.

Key Indicators:

• Time accuracy
• Ability to work under pressure
• Understanding of company policies and mission

Key Competencies:

Knowledge:

• Accurate reporting is essential.
• Maintain logs and prepare weekly reports for management.
• Work with management to develop and evaluate operational standards.

Qualifications:

• Matric compulsory; Degree or relevant qualifications preferred.

Experience:

• At least 5 years of experience in a leading environment.

Skills & Attributes:

• Attention to detail
• Ability to work effectively with all personality types
• Problem-solving skills
• Honesty & integrity
• Ability to meet deadlines
• Regular attendance
• Confidence
• Effective communication
• Motivation