Operations & Client Services Administrator

Simpletech; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A growing technology firm specializing in audio-visual solutions seeks a Client Liaison to foster client relationships, manage operational tasks, and ensure excellent service delivery. Ideal candidates are self-motivated with strong communication and organizational skills, eager to work in a collaborative environment.

Qualifications

• 3+ years proven experience delivering excellent client service.
• Confident using Microsoft Office and other mentioned systems.
• Excellent written and verbal communication skills.

Responsibilities

• Build and nurture strong client relationships.
• Assign and track tasks for technician support.
• Prepare accurate quotes and manage ad hoc jobs.

Skills

Client Relationship Management

Problem-Solving

Time Management

Attention to Detail

Communication

Education

Matric

Tertiary Qualification

Tools

Microsoft Office

Zendesk

Zoho

Job description

At Simpletech, we're a passionate team driving one of the leading technology firms specializing in audio-visual, security, networking, and home automation solutions for both residential and commercial properties.

We have a zero-compromise attitude towards quality and aim to be the best in the business.

If you take pride in working smart to produce top results, love making clients happy, and thrive in a high-paced, collaborative environment, Simpletech is where you belong.

We are looking for an energetic, solutions-driven go-getter who loves people and thrives on keeping operations smooth.

If you enjoy making clients smile and can juggle tasks like a pro, you'll feel right at home here.

We believe in working smart, delivering top-notch service, and taking pride in everything we do.

We want someone who lives this mindset and brings positivity, order, and a can-do spirit to every day.

Key Duties & Responsibilities

• Client Liaison: Build and nurture strong client relationships; they're at the heart of what we do.
• Receive and handle client callout requests via service desk, email, and phone.
• Load, manage, and monitor technician tasks and support tickets.
• Arrange appointments and manage calendars.
• Schedule technicians for callouts with the right stock and info.
• Follow up on tasks and ensure accounts get accurate job info for invoicing.
• Resolve client queries quickly and keep communication clear.

Administration

• Oversee daily task management; assess, prioritize, and delegate tasks.
• Record and share clear project meeting minutes.
• Prepare accurate quotes for service jobs and ad hoc work.
• Manage ad hoc jobs and RMAs end-to-end.
• Create SLA reports and share updates and feedback with clients.

How to Apply

If you're excited about this opportunity, we'd love to hear from you!

Email your CV and a short cover letter to

To show us you've read this ad properly (and that you have an eye for detail!), please answer in your cover letter:
Which software systems/solutions do you know well, and how have you used them?

Let's build smart solutions and make clients happy together!

What You'll Bring

• Matric (tertiary qualification is a plus)
• 3+ years proven experience delivering excellent client service
• Confident using Microsoft Office
• Excellent written and verbal communication skills
• Sharp attention to detail and a structured, process-driven approach
• Organized and quick-thinking under pressure
• A team player who can motivate and lead others
• Flexibility for overtime or weekend work if needed on occasion

Some of the Systems You'll Use

• Microsoft
• Zendesk
• Zoho