Operations Associate – Sales & Client Success Focus

Growth Troops; Johannesburg; Remote; ZAR 300,000 - 450,000; Full time

Job summary

A leading digital services company is seeking an Operations Associate focused on Sales and Client Success. In this fully remote position, you will work closely with the CEO to ensure client satisfaction and streamline operational processes. You will support sales through CRM management, onboarding coordination, and assist in preparing project contracts. The ideal candidate brings 2+ years of experience in operations or account management, particularly in web development for U.S. clients, and has strong communication skills.

Benefits

100% remote work

Flexible hours

Impact on client satisfaction

Join a high-performance team

Qualifications

• 2+ years in operations, account management, or sales.
• Direct experience in web development or digital services for U.S. clients.
• Strong communication skills with senior stakeholders.

Responsibilities

• Support sales operations through CRM management and pipeline tracking.
• Coordinate client onboarding and ensure smooth handoffs.
• Assist in preparing quotes, proposals, and contracts.

Skills

Communication

Sales

Account Management

Proactive Attitude

Tools

HubSpot

Google Workspace

Trello

Slack

Notion

Job description

Operations Associate – Sales & Client Success Focus

Remote | PST Overlap | 2+ Years Experience | Digital Services

Support sales. Streamline onboarding. Drive client success.

We’re looking for a sharp, proactive Operations Associate with experience in sales or account management, especially within website development services for U.S.-based clients. In this role, you’ll work closely with the CEO and play a key role in keeping our pipeline moving, aligning sales and delivery teams, and ensuring clients have a great experience from day one.

What You’ll Do:

• Support sales operations through CRM management, pipeline tracking, and process documentation

• Coordinate client onboarding and ensure smooth handoffs between sales and delivery

• Assist in preparing quotes, proposals, and contracts for web development projects

• Provide operational support to the CEO—reports, task prioritization, and special projects

• Communicate across global teams to maintain timelines and expectations

• Propose workflow improvements that enhance client experience and operational efficiency

What You Bring:

• 2+ years in operations, account management, or sales

• Direct experience in web development or digital services for U.S. clients

• Strong communication skills and the ability to interact with senior stakeholders

• Proficiency with tools like HubSpot, Google Workspace, Trello, Slack, and Notion

• Self-starter mindset with comfort in fast-paced, remote environments

• Bonus: Experience in client success or bilingual communication

Why Join Us:

• 100% remote work with flexible hours and California-based leadership

• Make an immediate impact on client satisfaction and sales efficiency

• Join a globally distributed, high-performance team

• Be part of a growing company that values initiative and results