Operations Assistant Manager: Lead High-Performance BPO

Wns; Durban; On-site; ZAR 250 000 - 450 000; Full time

Job summary

An established industry player is seeking high-performance individuals to lead a team of Senior Associates. This role focuses on fostering a customer-centric culture through effective management of people and projects, aimed at generating and retaining business. The ideal candidate will have strong leadership and problem-solving skills, with a proven track record in the BPO sector. Join a company that values professional development and offers a structured career path, while making a meaningful impact in the community through various initiatives.

Qualifications

• 2+ years experience in a contact center with a focus on management.
• Proven track record in delivering client and business outcomes.

Responsibilities

• Lead a team to create a customer-centric culture through effective management.
• Engage staff to achieve KPIs through coaching and performance management.

Skills

Leadership Skills

Problem Solving

Stakeholder Management

Analytical Thinking

Communication Skills

Conflict Management

Time Management

Education

Grade 12

Tertiary qualification in management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

An established industry player is seeking high-performance individuals to lead a team of Senior Associates. This role focuses on fostering a customer-centric culture through effective management of people and projects, aimed at generating and retaining business. The ideal candidate will have strong leadership and problem-solving skills, with a proven track record in the BPO sector. Join a company that values professional development and offers a structured career path, while making a meaningful impact in the community through various initiatives.