Operations / Assistant General Manager

Zeebra Junction Specialist Recruitment; South Africa; On-site; ZAR 1,476,620 - 2,132,895; Full time

Benefits offered by this job

Net salary in USD

Accommodation provided

Meals on duty

Career development opportunities

Global hospitality group exposure

Job summary

Zeebra Junction Specialist Recruitment is assisting a prestigious luxury beachfront resort in Zanzibar, Tanzania to find an Operations / Assistant General Manager. The role oversees Front Office, Reservations, Housekeeping, F&B, Guest Services, Revenue Support, and Maintenance, ensuring exceptional guest experiences and strong financial performance.

The ideal candidate will have at least 5 years of luxury hospitality operations management, strong leadership skills, and experience with Opera PMS.

Qualifications

• Minimum 5 years' experience in hotel or resort operations management.
• Experience in leadership roles such as Assistant General Manager or Rooms Division Manager.
• Strong luxury hospitality background and knowledge of Front Office, Rooms Division and F&B operations.

Responsibilities

• Support the General Manager in overall resort management and day-to-day operations.
• Ensure exceptional service standards and guest satisfaction across all departments.
• Lead and develop operational teams through coaching, mentoring, and performance management.
• Drive efficiencies and service excellence initiatives; manage operations in GM's absence.

Skills

Leadership

Guest service

Financial acumen

Operations management

English communication

Education

Hospitality degree or diploma

Tools

Opera PMS

Job description

Operations / Assistant General Manager – Luxury Five‑Star Beachfront Resort | Zanzibar, Tanzania

An Exceptional Career Opportunity in Luxury Hospitality

Our client, a prestigious luxury beachfront resort located on the world‑famous coastline of Zanzibar, Tanzania, is urgently seeking an experienced and highly motivated Operations / Assistant General Manager to join their senior leadership team.

This is an exciting opportunity for a dynamic hospitality professional who thrives in a hands‑on operational environment and possesses a proven track record of success within luxury hotels and resorts.

The successful candidate will work closely with the General Manager to oversee all aspects of resort operations, ensuring exceptional guest experiences, strong financial performance, operational excellence, and effective team leadership across multiple departments.

It’s preferable that applicants currently reside in Tanzania or Zanzibar or have strong East African experience.

Recent Opera PMS experience is a strong advantage.

About the Role

As Operations / Assistant General Manager, you will serve as the operational backbone of the resort, providing leadership and support across:

• Front Office
• Reservations
• Housekeeping
• Food & Beverage Operations
• Guest Services
• Revenue Support
• Maintenance Coordination
• Staff Development
• Health & Safety Compliance
• Resort Administration

This position is ideal for a hospitality professional who enjoys being visible, engaged, and actively involved in daily resort operations while maintaining the highest standards of luxury service delivery.

Key Responsibilities

Operational Leadership

• Support the General Manager in the overall management of the resort.
• Ensure smooth day‑to‑day operations across all departments.
• Maintain exceptional service standards and guest satisfaction levels.
• Lead operational teams through effective coaching, mentoring, and performance management.
• Drive operational efficiencies and service excellence initiatives.
• Assume responsibility for resort operations in the absence of the General Manager.

Rooms Division & Reservations

• Oversee Front Office, Housekeeping, and Reservations operations.
• Ensure seamless guest arrival and departure experiences.
• Manage room inventory and occupancy performance.
• Monitor booking trends and support revenue optimization strategies.
• Ensure effective utilization of Opera PMS and reservation systems.

Food & Beverage Operations

• Support the management of restaurant, bar, and dining operations.
• Ensure consistent food quality and service excellence.
• Monitor operational costs and departmental profitability.
• Assist with inventory management and purchasing controls.
• Work closely with kitchen and service teams to enhance guest dining experiences.

Guest Experience

• Build strong relationships with guests.
• Handle guest feedback and service recovery situations professionally.
• Ensure guest expectations are consistently exceeded.
• Monitor online reputation and guest satisfaction metrics.

Financial & Administrative Management

• Support budgeting, forecasting, and financial planning activities.
• Monitor departmental costs and profitability.
• Ensure compliance with company procedures and reporting requirements.
• Assist with operational audits and quality assurance initiatives.

Team Leadership & Development

• Recruit, train, mentor, and develop team members.
• Promote a positive workplace culture.
• Conduct performance evaluations and coaching sessions.
• Foster teamwork, accountability, and service excellence.

Candidate Requirements

Essential

• Minimum 5 years' experience in hotel or resort operations management.
• Previous experience as:
• Assistant General Manager
• Operations Manager
• Resident Manager
• Rooms Division Manager
• Hotel Operations Leader
• Strong luxury hospitality background.
• Recent experience working within a 4-star or 5-star hotel or resort.
• Excellent knowledge of Front Office, Rooms Division, and Food & Beverage operations.
• Strong leadership and people management skills.
• Excellent written and verbal English communication skills.
• Strong financial and business acumen.

Preferred

• Recent Opera PMS experience.
• Experience within internationally branded hospitality environments.
• Luxury beach resort experience.
• East African or Indian Ocean hospitality experience.
• Hospitality Degree or Diploma.

Personal Attributes

We are seeking a professional who is:

• Energetic and hands‑on
• Guest‑focused
• Commercially aware
• Operationally strong
• Highly organized
• Detail‑oriented
• Solutions‑driven
• Passionate about luxury hospitality
• Comfortable working in a fast‑paced environment
• Able to lead by example

Remuneration & Benefits

• Competitive Salary Package paid net in US$
• Single Status – Accommodation Provided
• Meals on Duty
• Career Development Opportunities
• Opportunity to join one of the world's most respected luxury hospitality groups
• Exposure to international hospitality standards and best practices

Why Consider This Opportunity?

This role offers the chance to work within a luxury beachfront resort environment while developing your career within an internationally recognized hospitality group.

You will join a passionate leadership team committed to delivering exceptional guest experiences while operating one of Zanzibar's premier hospitality destinations.

Qualified candidates meeting the minimum requirements will be considered for interview.