Operations Assistant

Talented Recruitment; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading company is seeking an Operations Coordinator to handle customer orders, communicate effectively, and participate in team meetings in Durban. Ideal candidates should have Grade 12 and relevant experience, demonstrating strong data handling and interpersonal skills. This role offers a chance to work in a dynamic environment, contributing to operational excellence.

Qualifications

• 1-2 years relevant experience in an operations environment.
• Highly numerate, comfortable with data manipulation.
• Quality-focused with exceptional communication skills.

Responsibilities

• Processing customer orders and updates efficiently.
• Communicating effectively with customers and team members.
• Participating in daily operations meetings and supporting senior staff.

Skills

Attention to detail

Problem-solving

Data capturing

Interpersonal skills

Communication skills

Education

Grade 12

Job description

Responsibilities:

• Receiving, actioning, and recording of own collection customers nominations.
• Providing customers, per agreed distribution list, with their daily updates.
• Creating SOs on BC for distribution to customers and following up on payments from CIA customers.
• For contractual customers, SOs are to be created from the BSO. No adjustments are to be made directly to a BSO; all adjustments will be be actioned by management.
• Communicating with the direct line supervisor regarding any requests for ad hoc customer stock.
• Processing orders on Gasrite once SO is created on BC. Pre-release can be actioned at this stage.
• Adhering to all operations department processes, including verification of vehicles for loading at the terminal.
• Fetching orders from the BTT portal only once orders are released on BC.
• Recording received orders and distributing accordingly.
• Training on updating released orders and upliftments on automated reports.
• Operating within the volumes calculated by reports; no additional stock to be issued unless instructed by management.
• Completing all processing within specified time frames; reporting delays and communicating with clients as instructed by supervisors.
• Implementing management instructions per company authority levels.

Communication:

• Participating in daily operations meetings.
• Communicating with customers regarding collection.
• Actively participating in team meetings, asking questions, and contributing suggestions.
• Supporting senior staff as required and remaining updated on documented processes.

Requirements:

• Grade 12
• 1-2 years relevant experience in an operations environment
• Attention to detail and problem-solving abilities
• Highly numerate, comfortable with data capturing, manipulation, and presentation
• Quality-focused, with good interpersonal and administration skills
• Positive, energetic, results-driven, and a logical thinker
• Exceptional communication skills