Operations And Technical Support Analyst

Findojobs South Africa; Gauteng; On-site; ZAR 350,000; Full time

Job summary

A fintech company is seeking an Operations and Technical Support Analyst in Johannesburg. This role requires over 2 years of IT support experience and expertise in Microsoft Azure. You will ensure smooth operations across custom applications and Azure infrastructure, providing top-tier support in a dynamic team. Competitive salary of R350,000 annually with a focus on initiative and client satisfaction.

Qualifications

• Minimum 2 years in an IT Support or Technical Support Analyst role.
• Experience with Microsoft Azure (Active Directory, VMs, and Storage).
• Experience using ticketing systems.

Responsibilities

• Provide 1st and 2nd line support for internal infrastructure and custom applications.
• Resolve Azure-related issues and perform routine server support.
• Log, manage, and resolve incidents through a ticketing system.

Skills

2+ years of IT support experience

Microsoft Azure knowledge

Basic PowerShell scripting

Familiarity with networking basics

Education

IT-related qualification or relevant Certification (CompTIA, Microsoft, etc.)

Microsoft Azure Fundamentals Certification

ITIL Foundation Certification

Tools

Microsoft Azure

Windows Server environments

Ticketing systems (e.g., Jira)

Job description

Operations and Technical Support Analyst

Network Recruitment

Job Ref:

ITE006945/DEP

Date posted:

Wednesday, July 16, 2025

Location:

Johannesburg, South Africa

350 000 Annually

SUMMARY:
A growing player in the Fintech space is on the hunt for an Operations and Technical Support Technician based in Johannesburg. (2+ years of IT support experience and Microsoft Azure knowledge are non-negotiable.) This is your chance to work with cutting-edge cloud infrastructure and provide high-quality support in a collaborative, fast-paced environment.

POSITION INFO:
You’ll play a key role in ensuring smooth operations across custom-built applications and Azure infrastructure, all while working with a team that values initiative, problem-solving, and client satisfaction.

Qualifications:

• IT-related qualification or relevant Certification (CompTIA, Microsoft, etc.)

SUMMARY:
A growing player in the Fintech space is on the hunt for an Operations and Technical Support Technician based in Johannesburg. (2+ years of IT support experience and Microsoft Azure knowledge are non-negotiable.) This is your chance to work with cutting-edge cloud infrastructure and provide high-quality support in a collaborative, fast-paced environment.

POSITION INFO:
You’ll play a key role in ensuring smooth operations across custom-built applications and Azure infrastructure, all while working with a team that values initiative, problem-solving, and client satisfaction.

Qualifications:

• IT-related qualification or relevant Certification (CompTIA, Microsoft, etc.)
• Microsoft Azure Fundamentals Certification (advantageous)
• ITIL Foundation Certification (beneficial)
• A+ / N+ or equivalent entry-level support qualifications

Requirements:

• Minimum 2 years in an IT Support or Technical Support Analyst role
• Experience with Microsoft Azure (Active Directory, VMs, and Storage)
• Basic PowerShell scripting for automation or troubleshooting
• Familiarity with Windows Server environments
• Working knowledge of networking basics (DNS, DHCP, IP, VPN, and Firewalls)
• Experience using ticketing systems (e.g., Jira)

KPA’s:

• Provide 1st and 2nd line support for internal infrastructure and custom applications
• Resolve Azure-related issues and perform routine server support
• Log, manage, and resolve incidents through a ticketing system
• Offer clear and professional support to clients via MS Teams or phone
• Escalate unresolved or complex problems to relevant internal teams
• Maintain and update technical documentation and knowledge base
• Prioritize tasks in line with Service Level Agreements (SLAs)

Apply now!

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